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For Companies Duty House Manager | Watergate Bay Hotel
We’re looking for an organised, proactive Duty House Manager to be at the heart of our hotel operations, delivering an exceptional guest experience.
You’ll oversee daily hotel operations, ensuring everything runs smoothly, while maintaining high standards across all areas. With a hands‑on approach, you’ll support the team, build relationships with guests, and step in wherever needed.
In return, you’ll be part of a supportive team where no two days are the same, and where collaboration and a positive working environment are a given.
This is a full‑time role, working 37.5 hours per week.
As our Duty House Manager you’ll be
- Acting as the main point of contact for guest queries and feedback.
- Supporting Front of House during busy periods.
- Ensuring high standards of cleanliness, presentation and service.
- Welcoming VIPs, groups and returning guests.
- Handling complaints and resolving issues confidently.
- Coordinating guest requests and special occasions.
- Reviewing feedback and identifying ways to improve the guest experience.
- Acting as an ambassador for the hotel at all times.
You’ll also
- Maintain a safe working environment and lead emergency procedures
- Work closely with department heads to resolve operational issues
- Ensure clear communication and handovers between teams
- Support a seamless guest journey from booking to departure
- Contribute to ongoing improvements across the hotel
- Understand our shared responsibility to care for our team and our planet, and the reason we are working towards B Corp accreditation.
The skills you’ll be sharing with us
- Experience in a management role, ideally within hospitality
- Strong organisation and attention to detail
- A proactive, hands‑on approach
- Confidence handling guest feedback and challenges
- A guest‑focused mindset and ability to use your initiative
What we’ll offer you
- A relaxed, professional workplace in a beautiful coastal setting
- A supportive and welcoming team
- Team rates for you, friends and family at Watergate Bay Hotel, SeaSpace, and Another Place Hotels
- Discounts across our restaurants, facilities and partner businesses
- Free surf lessons and equipment hire
- Team social events throughout the year
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances
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Duty Manager in Newquay employer: Watergate Bay Hotel
Contact Detail:
Watergate Bay Hotel Recruiting Team
Some tips for your application 🫡
Show Your Organisational Skills: As a Duty House Manager, organisation is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to show us how you’ve nailed this in the hospitality sector.
Be Proactive in Your Approach: We love a proactive attitude! In your written application, share instances where you took the initiative to improve guest experiences or resolve issues before they escalated. This will show us you’re ready to jump in and support the team.
Highlight Your Guest-Focused Mindset: Since you'll be the main point of contact for guests, it’s crucial to demonstrate your guest-focused mindset. Include stories that showcase your ability to handle feedback and complaints with confidence and care. We want to see how you make every guest feel valued!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and what we stand for at Watergate Bay Hotel.