At a Glance
- Tasks: Support daily operations of the Swim Club and deliver exceptional guest experiences.
- Company: Join the vibrant team at Watergate Bay Hotel, a stunning beachside location.
- Benefits: Enjoy team discounts, free surf lessons, and a supportive work environment.
- Other info: Great career growth opportunities in a positive, inclusive culture.
- Why this job: Be part of a sustainable brand that values connection and community.
- Qualifications: Experience in spa or hospitality, with strong communication and leadership skills.
We’re here to share the joy of Watergate Bay for everyone, now and for the future. That means doing everything we can to make sure our team, guests and planet stay happy through the moments we create and the impact we have. Through proper hospitality, active relaxation and thoughtful experiences, we create the time and space for guests and teams to feel their best. Everything we do is rooted in warmth, confidence and care – with sustainability and community firmly at our heart.
We’re looking for an Assistant Spa Manager to join our Swim Club team. You’ll support our Spa Manager in the day‑to‑day operation of the Swim Club, working to deliver exceptional treatments using our sustainably sourced, natural and ethical products, whilst creating a warm and attentive experience for every guest. You’ll also step up in our Spa Manager’s absence, helping to support, lead, and inspire our team of talented Therapists and Café Bar Assistants, acting as an advocate for our Watergate Bay Hotel brand. This is a full‑time position, working 37.5 hours per week, with a range of team benefits aligned with our work‑life balance and active relaxation ethos.
Our Swim Club brings this philosophy to life, offering sustainably sourced, natural, and ethical products within an environment built on connection, creativity, and care.
What you’ll be responsible for:
- Supporting the day‑to‑day running of the Swim Club, helping to maintain a calm, well‑organised and welcoming environment.
- Welcoming and engaging with guests in a warm, friendly and professional manner.
- Leading by example and supporting the team to consistently deliver our Swim Club standards.
- Delivering treatments, hosting, and conducting our Café Bar service when required.
- Always ensuring an exceptional guest experience, reflecting our brand values and striving to exceed expectations.
- Ensuring all facilities meet the highest standards of cleanliness, presentation and safety.
- Supporting our revenue targets across treatments, products and food and beverage through thoughtful, confident sales.
You’ll also:
- Maintain a strong knowledge of treatments, service standards and Swim Club operations.
- Support training, inductions and ongoing development for the Swim Club team.
- Manage rotas via Harri and support day‑to‑day admin including stock, timesheets and scheduling.
- Handle guest feedback, enquiries and complaints with care and professionalism.
- Approve timesheets and absence requests accurately and in a timely way.
- Support Café Bar and treatment stock management, including specialty items.
- Work closely with HR on recruitment, onboarding and training for new team members.
- Ensure full compliance with health and safety, hygiene and fire regulations, maintaining accurate records and a safe environment.
- Attend relevant training as required, including health and safety.
- Share and collate departmental feedback to support ongoing improvement and communication.
- Help foster a positive, open and supportive team culture built on clarity and continuous improvement.
We offer a wide range of beauty treatments, from manicures to facials, with a maximum of 4 hours allocated for massage treatments per day.
What we’re looking for:
- Trustworthy and thoughtful, with a natural eye for detail.
- A warm and confident communicator with strong interpersonal skills with a friendly, enthusiastic and approachable manner.
- Outstanding customer care and a genuine focus on guest experience, with a strong understanding of customer care and effective complaint handling.
- Ability to maintain professionalism and discretion at all times.
- Reliable and punctual, with a high standard of personal presentation and care.
- Previous experience working within a spa environment and/or within a hospitality or guest‑facing environment.
- NVQ Level 3 in Beauty Therapy or an equivalent qualification such as BTEC or ITEC Level 3.
- Supervisory or management experience within a similar setting.
- Previous experience of managing a large team (preferred).
- Additional qualifications in hot stone massage, reflexology, pregnancy massage, oncology massage or other holistic therapies are desirable but not essential.
Why us?
Watergate Bay is a place for connection, for freedom, for everyone. Join our team and you’ll be working on the shoreline of the Atlantic, where the ocean and its draw is a daily inspiration. Every decision we make, every moment we create, is rooted in warmth, confidence, and care. We champion practices that protect our environment, support our people, and leave a positive mark for the future. Sustainability isn’t just an ambition—it’s at the heart of everything we do.
What we can offer in return:
- A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches.
- Excellent career prospects in an ever‑expanding organisation.
- A welcoming team, eager to support and encourage each other.
- Team discounts on treatments in Swim Club.
- Free surf lessons, surfboards and wetsuits hire from Wavehunters.
- Special rates for you and your friends and family to stay at our hotels.
- Discounts for you and your friends and family at Zacry’s, The Beach Hut, and Living Space Restaurants.
- Team discount at our Cubs coffee shops, Shop on the Beach and other partner businesses.
- Team social events throughout the year.
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.
Our commitment to our staff is reflected in our exceptional working environment – one that promotes work‑life balance, professional development, and a positive culture where everyone is heard and supported, always.
Working at Watergate Bay Hotel isn’t just a job — it’s a chance to help create something that really matters. Now and for generations to come.
Assistant Spa Manager in Newquay employer: Watergate Bay Hotel
At Watergate Bay Hotel, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Located on the stunning Atlantic shoreline, our team enjoys a relaxed yet professional environment, with numerous benefits including team discounts, free surf lessons, and a commitment to sustainability that resonates throughout our operations. Join us to be part of a passionate team dedicated to creating meaningful experiences for our guests and making a positive impact on our community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Spa Manager in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Watergate Bay Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Watergate Bay Hotel
Don't be shy about reaching out to Watergate Bay Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Spa Manager in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Watergate Bay Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Watergate Bay Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
