At a Glance
- Tasks: Oversee hotel operations and deliver exceptional guest experiences.
- Company: Watergate Bay Hotel, a stunning coastal destination with a vibrant team culture.
- Benefits: Career development, discounts, free surf lessons, and a supportive work environment.
- Other info: Flexible shifts, team social events, and a focus on sustainability.
- Why this job: Join a dynamic team and make memorable moments for guests at a beautiful beach hotel.
- Qualifications: Management experience in hospitality and strong communication skills.
The predicted salary is between 30000 - 32450 £ per year.
At Watergate Bay Hotel, we offer unforgettable experiences for our guests. Set on a stunning two-mile surfing beach on the North Cornwall coast, Watergate Bay Hotel gets to the heart of memorable moments, from active days by the sea to relaxed, cosy stays. It’s a place to slow down, feel at home, and build a rewarding career. Here, the experience we create for our guests is shaped by a team that values connection, flexibility, and variety, where everyone feels welcome, cared for, and looked after.
We’re looking for an organised, proactive Duty House Manager to be at the heart of our hotel operations, delivering an exceptional guest experience. You’ll oversee daily hotel operations, ensuring everything runs smoothly, while maintaining high standards across all areas. With a hands-on approach, you’ll support the team, build relationships with guests, and step in wherever needed. In return, you’ll be part of a supportive team where no two days are the same, and where collaboration and a positive working environment are a given. This is a full-time role, working 37.5 hours per week.
As our Duty House Manager you’ll be:
- Overseeing hotel operations across all departments during your shift.
- Acting as the main point of contact for guest queries and feedback.
- Supporting Front of House during busy periods.
- Ensuring high standards of cleanliness, presentation and service.
- Welcoming VIPs, groups and returning guests.
- Handling complaints and resolving issues confidently.
- Coordinating guest requests and special occasions.
- Reviewing feedback and identifying ways to improve the guest experience.
- Acting as an ambassador for the hotel at all times.
You’ll also:
- Maintain a safe working environment and lead emergency procedures.
- Work closely with department heads to resolve operational issues.
- Ensure clear communication and handovers between teams.
- Support a seamless guest journey from booking to departure.
- Contribute to ongoing improvements across the hotel.
- Assist in covering our Night Manager during holidays & sickness.
- Understand our shared responsibility to care for our team and our planet, and the reason we are working towards B Corp accreditation.
The skills you’ll be sharing with us:
- Experience in a management role, ideally within hospitality.
- Strong organisation and attention to detail.
- A proactive, hands-on approach.
- Confidence handling guest feedback and challenges.
- Excellent communication skills.
- Flexibility to work a range of shifts, including weekends.
- A guest-focused mindset and ability to use your initiative.
- First Aid Qualification (desirable).
- Pool Emergency Response training (desirable).
What we’ll offer you:
- A relaxed, professional workplace in a beautiful coastal setting.
- A supportive and welcoming team.
- Career development opportunities.
- Team rates for you, friends and family at Watergate Bay Hotel, SeaSpace, and Another Place Hotels.
- Discounts across our restaurants, facilities and partner businesses.
- Free surf lessons and equipment hire.
- Team social events throughout the year.
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances.
If you’d love to join us as our Duty House Manager, apply now and be part of our journey at Watergate Bay Hotel.
House Manager employer: Watergate Bay Hotel
At Watergate Bay Hotel, we pride ourselves on being an exceptional employer, offering a supportive and welcoming work environment in a stunning coastal location. Our team enjoys a relaxed yet professional atmosphere, with ample opportunities for career development, team social events, and unique perks like free surf lessons. Join us to be part of a collaborative team that values connection and flexibility, ensuring every day is rewarding and filled with memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Watergate Bay Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Watergate Bay Hotel
Don't be shy about reaching out to Watergate Bay Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Watergate Bay Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Watergate Bay Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
