House Manager

Does helping people have the holiday they deserve get you up in the morning? Do you notice the difference the little things make and go out of your way to address them? Do you know how to see your team shares the same enthusiasm and commitment to guest happiness as you? Then you could be the House Manager we're looking for.

The role:

We need attentive, organised, proactive individuals to go beyond guest expectations and ensure their experience, before, during and after their stay is the best it can be. You'll embody the spirit of Watergate Bay Hotel with your friendly welcome, considerate manner and seamless efficiency. Overseeing the front desk, beach lofts and swim club host positions, guests will remember you and your team for underpinning the happiness that shaped their holiday experience, from the moment they called to book, to the moment they said goodbye. You'll deal with challenges swiftly and find opportunities to bring a smile to guests' faces day in day out. And you'll make sure your hosts do the same.

In return you'll find yourself in a team with a shared outlook on life where friendship, connection, flexibility, variety and challenge makes every day at work mean more.

What your days could look like:

• Enhance the guest experience at every opportunity, from initial contact to farewell.
• Proactively identify and resolve problems, staying one step ahead.
• Handle guest-related issues promptly and smoothly.
• Address any complaints personally and in a timely manner.
• Possess in-depth knowledge of the hotel, policies, systems, and procedures to promptly address guest inquiries.
• Support and train host team members to ensure their understanding of the hotel and their responsibilities.
• Ensure the host team remains guest-focused, embodying the hotel's spirit and values.
• Maintain the cleanliness and tidiness of guest-facing areas by coordinating with maintenance and housekeeping teams.
• Stay updated on allergy procedures and serve as the main contact for related inquiries.
• Familiarise yourself with the end-of-day (EOD) process and liaise with the Accounts team as needed.
• Handle bookings using the appropriate systems across the resort.
• Conduct thorough booking checks to ensure guests are well-informed and excited for their stay.
• Fulfill any additional duties assigned by senior management.
• Adhere to Health, Safety, and Licensing laws.
• Be the initial point of contact for First Aid.
• Assume the role of fire warden during alarm activations.
• Embrace and embody the Watergate Bay Hotel brand at all times.

Job skills & requirements:

• Previous front of house experience in a similar business.
• Previous experience of using property management systems.
• Basic knowledge of Microsoft Office, Word, Excel and Outlook.
• Exceptional level of customer service and focus.
• Previous management role.
• Previous F&B experience.
• First Aid qualification.
• Current Enhanced DBS.
• Personal Licence holder.
• Good communicator.
• Experience of hotel computer booking systems.
• Good at prioritising tasks and time management.
• Administrative skills.
• Basic IT skills.

What we can offer in return:

• A relaxed, professional place to work in a beautiful location - at one of the UK's most striking beaches.
• A welcoming team of likeminds, eager to support and encourage each other.
• Excellent career prospects in an ever-expanding organisation.
• Special rates for you and your friends and family to stay at the hotel.
• Discounts on treatments in Swim Club.
• Discounts for you and your friends and family at our restaurants: Zacry's, The Beach Hut, and Living Space restaurants.
• Discount at Cubs coffeeshops.
• Discounts at Shop on the Beach and other partner businesses.
• Free surf lessons, surfboards and wetsuits hire from Wavehunters.
• Team social events throughout the year.
• Team assistance scheme - a dedicated helpline for support & advice on topics from mental health through to managing your finances.
• From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals.
• Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration.
• Working at Watergate Bay Hotel isn't just a job - it's a transformative career opportunity.

Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.