Director of Revenue and Distribution in Cornwall

At Watergate Bay Hotel Group we believe happiness is simply made. So, we create the time and space for people to be at their happiest, for both our guests and our team. This exciting role will be based at our St Mawgan, Newquay Head Office location, The Hangar, and offers the potential for predominantly working remotely. Within our group, you’ll find Watergate Bay Hotel and SeaSpace Aparthotel, both located in Cornwall. We also operate two Another Place Hotels: The Lake at Ullswater and The Machrie on the Isle of Islay, approximately a two-hour ferry journey from mainland Scotland.

We don’t just provide a place for our guests to rest their heads - we create memorable experiences that they’ll remember for a lifetime, ensuring our team is consistently aligned with our core ethos and values. We Care, We Notice, We Change, and we know what it takes to go above and beyond. Championing innovation, we encourage an appetite for meaningful and impactful growth that celebrates forward thinking, adaptability, and resilience and promotes who we are and what we do best. We’re all about making a meaningful impact.

Your key purpose will be optimizing the Group’s revenue streams, and influencing all revenue decisions through data, analysis, and intelligence. You’ll be responsible for the planning, managing, and optimising of the Group’s revenue streams to achieve commercial targets. You’ll be working closely with our Group head of Reservations and Revenue. You’ll also work collaboratively, strategically and tactically with the wider commercial, operational and finance teams to ensure all revenue and distribution strategies are connected to brand, sales, marketing and operation plans.

As our Director of Revenue and Distribution you’ll be:

• Establishing, executing, managing and developing a distribution strategy for each brand and each hotel, connecting to the wider business and brand strategy.
• Creating strategies through the brand lens of the individual hotels to promote a positive brand experience and reputation.
• Developing a rooms revenue and pricing strategy for each brand and each property.
• Developing a reservations strategy that focuses on efficiency, commercial performance, guest service, optimising technology and team engagement.
• Supporting our executive team with new property/opportunity appraisals and ad hoc business cases as required.
• Providing line management to the revenue and reservations manager and performing associated management tasks.
• Delivering an efficient organisational structure for the revenue, distribution and reservations teams.
• Providing leadership/mentorship coaching and performance management to all direct reports and ensure the company wide tools are being delivered across all operational areas.
• Ensuring, through a strong connection with HR, that recruitment and retention levels are in line with business requirements.
• Taking part in wider group leadership initiatives.
• Driving incremental revenue and profit for the hotel using a rational, disciplined decision-making processes.
• Adept at managing risk.
• Maximising bookings with a thorough understanding of all booking channels and management of inventory, content, and rates.
• Managing the technical elements of pricing (rate loading, building).
• Establishing pricing strategies for each hotel, utilising segmentation, with an awareness of current, future, and historic, market conditions and trends.
• Key in leading the annual budgeting process.
• Establishing relevant competitor benchmarking.
• Delivering all relevant elements of our people and culture strategy, with an emphasis on training, events, retention, and recruitment.
• Ensuring a good understanding of the Group ESG strategy.
• Committed to ensuring managers within the Group receive up-to-date information regarding our BCorp status, commitment, and principles.
• Demonstrating a solid understanding of our sustainability and purchasing policies.
• Championing our sustainability and wellbeing initiatives.

The skills you’ll be sharing with us:

• Analytical thinking and a methodical approach to problem solving.
• Experience in budgeting, allocating, and pricing strategies.
• Strong communication with a proactive leadership style that aligns with our brand ethos.
• Proven management experience.
• Accountability, and proactive troubleshooting skills.
• The ability to relay complex information effectively across teams.
• Commercially aware with strong organisational skills, evidenced by experience of project management.
• Data-focused decision-making with an emphasis on experience in the hospitality sector.
• Technology focused, with an awareness of emerging trends within finance and hospitality.
• An engaging leadership style that encourages collaboration, resilience, and an aspirational outlook.
• An interest in modern hospitality and a desire to innovate.
• A love for what you do, and an enthusiasm that inspires those around you.

What we’ll offer you:

• A relaxed, professional place to work in a beautiful location.
• Team social events throughout the year.
• Business related performance Bonus.
• Salary Sacrifice Pension Scheme.
• Medical Cash Plan.
• Death in Service Benefit.
• EAP programme.
• 24/7 GP access.
• Enhanced maternity and paternity pay (based on service).
• Company sick pay.
• Excellent career prospects in an ever-expanding organisation.
• Extra annual leave when you have been with us for two years or more.
• Team assistance scheme – a dedicated helpline for support.