At a Glance
- Tasks: Lead a dynamic team to maximise sales and enhance customer experience.
- Company: Join waterdrop®, a fun and eco-friendly hydration brand making waves globally.
- Benefits: Competitive salary, bonuses, discounts, and legendary team events await you.
- Other info: Enjoy individual development opportunities in a fast-growing e-commerce company.
- Why this job: Be part of a sustainable movement while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With a successful online presence, 40+ stores around the world, dedicated B2B partners and over 22,000+ retail and branded stores, we can’t wait to take this journey to the next level – together with you!
Responsibilities:
- Maximise contribution by achieving budget sales and controlling costs.
- Manage store costs while delivering on store objectives.
- Report weekly figures accurately to monitor store performance and opportunities to improve.
- Ensure that team recruitment and scheduling is maintained in line with budgets.
- Manage the content and frequency of the teams training to develop and motivate in order to achieve highest possible levels of customer service and performance.
- Manage the overall customer experience bringing to life the waterdrop® brand values.
- Provide opportunities for future store managers for succession planning.
- Manage the performance and development of the management team.
- Manage the store presentation including cleanliness, visual display and merchandising to reflect our brand.
- Provide feedback and information on product performance and development to appropriate departments.
- Maintain open communication up and down within the store, across to other departments and ultimately our customer.
- Lead on opportunities for store events, marketing and sales opportunities within the local area.
- Manage time and priorities effectively in store.
- Ensure store visits by the senior waterdrop® management team are always a positive experience.
- Responsible for adherence within the store of all company policies and procedures.
- Responsible within the store for health and safety compliance.
Qualifications:
- Experience of work in an environment where high emphasis is placed on customer service, product presentation and commercial management.
- Understands own store's KPIs, objectives, how they are performing and what can positively influence them.
- Ability to accurately report sales figures and store performance to senior management team.
- Ability to manage and coach people individually and teams.
- Experience in recruiting and training a high performing team.
- Strong communication and interpersonal skills through a collaborative approach with all stakeholders.
- Self-motivated and driven to deliver standards and results.
- Ability to positively influence commercial and operational areas.
- Flexibility and ability to adapt your own style to situations.
- Ability to manage change effectively.
- Effective delegation.
- Open to self-improvement, development and feedback to aid personal, store and team performance.
- Resilient, showing problem solving skills and dealing with daily challenges.
What We Offer You:
- An ambitious and international team with whom fun is by no means neglected.
- Individual development opportunities in one of the fastest growing e-commerce companies in Europe.
- Discount on your on- and offline waterdrop® purchases and many free merchandising items.
- Legendary team events and qualified training.
- Competitive salary.
- Possibility to receive a bonus when targets are met.
Store Manager employer: waterdrop®
At waterdrop®, we pride ourselves on being an exceptional employer that champions personal growth and team collaboration. Our vibrant work culture encourages innovation and creativity, while our Management Development Programme offers unique opportunities for career advancement. Located in a dynamic environment, you will enjoy employee discounts and the chance to be part of an international team dedicated to promoting hydration and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the waterdrop® brand inside out! Familiarise yourself with our products and values so you can show genuine enthusiasm during interviews. This will help you connect with the team and demonstrate that you're the perfect fit for the Store Manager role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Store Manager. Plus, it shows your initiative and interest in being part of the team.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to customer service, team management, and store performance. Practising these responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the waterdrop® family and ready to take on the challenge of leading a store.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let us know why you're excited about making hydration fun and eco-friendly! Share your thoughts on sustainability and how you can contribute to our mission at waterdrop®.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your experience in managing and motivating others. Give us examples of how you've successfully developed teams in the past!
Be Clear and Concise:We love a well-structured application! Keep your language clear and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and skills.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at waterdrop®
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs and sales figures. Be ready to discuss how you've previously maximised sales and controlled costs in your past roles. This shows you’re not just a people manager but also someone who understands the commercial side of running a store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed and developed teams in the past. Highlight your coaching techniques and how you’ve motivated staff to achieve high levels of customer service. This will demonstrate that you can lead by example and foster a positive team environment.
✨Emphasise Customer Experience
Since waterdrop® values customer experience highly, come prepared with specific instances where you improved customer satisfaction or enhanced the shopping experience. Discuss how you align your team's efforts with brand values to create memorable interactions for customers.
✨Be Ready for Change
The retail environment is always evolving, so be prepared to discuss how you've managed change effectively in your previous roles. Share examples of how you adapted your management style or store operations to meet new challenges, showing that you’re flexible and resilient.
