At a Glance
- Tasks: Be the face of our brand, providing top-notch customer service and support.
- Company: Join a fun, eco-friendly team at waterdrop® making hydration exciting!
- Benefits: Enjoy discounts, bonuses, and legendary team events while developing your skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a positive impact on the planet while growing your career in retail.
- Qualifications: Strong selling skills and a passion for excellent customer service.
The predicted salary is between 24000 - 36000 £ per year.
Drink More Water, together we grow. Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With a successful online presence, 40+ stores around the world, dedicated B2B partners and over 22,000+ retail and branded stores, we can’t wait to take this journey to the next level – together with you!
Your responsibilities at waterdrop®:
- Be an Ambassador for our Brand, Values and Product.
- Demonstrate our Retail Core Values of: Always Keep Growing, Together We Win, Be The Consumer, Bring High Energy, Find A Way.
- Provide excellent customer service and surpass customer expectations at every opportunity.
- Assist customers to match their buying needs.
- Identify customer needs and answer product related questions.
- Respond to queries on product prices, quality, features and benefits.
- Capture customer data to expand our database and customer loyalty.
- Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management team.
- Deliver product excellence by maximising product knowledge with relevant recommendations through our 6 Drop Selling Ceremony.
- Attend and participate in store meetings and training sessions as required by your manager.
- Maintain good communication with your colleagues.
- Have a positive attitude with the team and customers and be open to constructive feedback.
- Maintain brand standards on visual display and merchandising, cleanliness and general housekeeping.
- Follow policies and procedures to maintain the security of stock, customer records and cash handling.
- Ensure that time keeping attendance is in line with the company's policies and procedures.
- Open and close the store as required.
- Be aware of Health & Safety requirements in the store.
What you bring to the table:
- Be approachable and available to assist our customers with their shopping experiences.
- Enthusiasm and commitment to always provide excellent customer service.
- Willingness to adapt and take on new challenges.
- Strong selling skills.
- Always present a professional image.
- Ability to multitask.
- Maintain professionalism under all circumstances.
- Work effectively and efficiently alone and in a team.
- Prepared to go the extra mile when needed.
- Good interpersonal and communication skills.
- Demonstrate retail sales experience in a customer focused environment.
What we offer you:
- An ambitious and international team with whom fun is by no means neglected.
- Individual development opportunities in one of the fastest growing e-commerce companies in Europe.
- Discount on-and offline on your waterdrop® purchases and many free merchandising items.
- Legendary team events and qualified training.
- Additional monthly bonuses when targets are met.
Wanna drop in? Just send us your CV via the application button.
Sales Assistant - Hydrista (w/m/d) employer: waterdrop®
At waterdrop®, we pride ourselves on being an exceptional employer that champions personal growth and team collaboration. Our vibrant work culture encourages innovation and creativity, while our Management Development Programme offers unique opportunities for career advancement. Located in a dynamic environment, you will enjoy employee discounts and the chance to be part of an international team dedicated to promoting hydration and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Hydrista (w/m/d)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into waterdrop®'s mission and values. Show us that you’re not just another candidate but someone who genuinely believes in making hydration fun and sustainable.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd go above and beyond for customers. We love candidates who can show they’re ready to be an ambassador for our brand and values.
✨Tip Number 3
Be prepared to share your sales experience! We want to hear about times you've successfully helped customers find what they need. Bring those stories to life during your chat with us!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged and interested in the role by asking about team dynamics or growth opportunities. It’s a great way to demonstrate your enthusiasm for joining our team!
We think you need these skills to ace Sales Assistant - Hydrista (w/m/d)
Some tips for your application 🫡
Show Your Passion for Hydration:When you're writing your application, let your enthusiasm for water and sustainability shine through! We love candidates who are excited about our mission to make drinking more water fun and eco-friendly.
Tailor Your CV to Us:Make sure your CV highlights your retail experience and customer service skills. We want to see how you embody our core values like 'Always Keep Growing' and 'Together We Win'.
Be Personable and Approachable:In your cover letter, share a bit about your personality! We’re looking for someone who can connect with customers and create a positive shopping experience, so don’t be shy about showing your friendly side.
Follow Up with Enthusiasm:After submitting your application through our website, feel free to drop us a quick message expressing your excitement about the role. It shows initiative and helps us remember you!
How to prepare for a job interview at waterdrop®
✨Know the Brand Inside Out
Before your interview, make sure you understand waterdrop®'s mission and values. Familiarise yourself with their products, especially the Microdrinks, and how they contribute to sustainability. This knowledge will help you demonstrate your passion for the brand and show that you're ready to be an ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a complaint effectively. This will highlight your commitment to surpassing customer expectations, which is key for this role.
✨Emphasise Teamwork and Communication
Since the role requires good communication with colleagues, be ready to discuss how you've successfully worked in a team before. Share specific instances where you collaborated with others to achieve a common goal, as this aligns with the 'Together We Win' value of waterdrop®.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might need to demonstrate your selling skills or handle a customer complaint. Practise these scenarios beforehand so you can showcase your ability to adapt and maintain professionalism under pressure.
