At a Glance
- Tasks: Be a brand ambassador and provide top-notch customer service while promoting eco-friendly hydration.
- Company: Join waterdrop®, a fast-growing e-commerce company focused on sustainable hydration.
- Benefits: Enjoy discounts, bonuses, team events, and personal development opportunities.
- Other info: Work in a fun, international team with great growth potential.
- Why this job: Make a positive impact on the planet while gaining valuable retail experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
Drink More Water, together we grow. Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet.
Your responsibilities at waterdrop®:
- Be an Ambassador for our Brand, Values and Product
- Demonstrate our Retail Core Values of: Always Keep Growing, Together We Win, Be The Consumer, Bring High Energy, Find A Way.
- Provide excellent customer service and surpass customer expectations at every opportunity.
- Assist customers to match their buying needs.
- Identify customer needs and answer product related questions.
- Respond to queries on product prices, quality, features and benefits.
- Capture customer data to expand our database and customer loyalty.
- Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management team.
- Deliver product excellence by maximising product knowledge with relevant recommendations through our 6 Drop Selling Ceremony.
- Attend and participate in store meetings and training sessions as required by your manager.
- Ensure good communication with your colleagues is maintained.
- Maintain a positive attitude with the team and customers and be open to constructive feedback.
- Maintain brand standards on visual display and merchandising, cleanliness and general housekeeping.
- Follow policies and procedures to maintain the security of stock, customer records and cash handling.
- Ensure time keeping attendance is in line with the company's policies and procedures.
- Open and close the store as required.
- Be aware of Health & Safety requirements in the store.
What you bring to the table:
- Be approachable and available to assist our customers with their shopping experiences.
- Enthusiasm and commitment to always provide excellent customer service.
- Willingness to adapt and take on new challenges.
- Strong selling skills.
- Always present a professional image.
- Ability to multitask.
- Maintain professionalism under all circumstances.
- Work effectively and efficiently alone and in a team.
- Prepared to go the extra mile when needed.
- Good interpersonal and communication skills.
- Demonstrate retail sales experience in a customer focused environment.
What we offer you:
- An ambitious and international team with whom fun is by no means neglected.
- Individual development opportunities in one of the fastest growing e-commerce companies in Europe.
- Discount on-and offline on your waterdrop® purchases and many free merchandising items.
- Legendary team events and qualified training.
- Additional monthly bonuses when targets are met.
Wanna drop in? Just send us your CV via the application button.
Sales Assistant - Hydrista (w/m/d) in London employer: waterdrop®
At waterdrop®, we pride ourselves on being an exceptional employer that champions personal growth and team collaboration. Our vibrant work culture encourages innovation and creativity, while our Management Development Programme offers unique opportunities for career advancement. Located in a dynamic environment, you will enjoy employee discounts and the chance to be part of an international team dedicated to promoting hydration and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Hydrista (w/m/d) in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into waterdrop®'s mission and values. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or assist customers. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your enthusiasm! When you’re in the interview, let your passion for eco-friendly products shine through. Talk about why sustainability matters to you and how you can contribute to waterdrop®’s mission.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the company culture. This shows that you’re genuinely interested and helps you figure out if it’s the right fit for you too.
We think you need these skills to ace Sales Assistant - Hydrista (w/m/d) in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for waterdrop® shine through! We want to see how much you care about sustainability and customer service. Share why you’re excited about the role and how you can contribute to our mission.
Tailor Your CV:Make sure your CV is tailored to the Sales Assistant position. Highlight any relevant experience in retail or customer service, and don’t forget to mention your strong selling skills. We love seeing how your background aligns with our values!
Be Authentic:We appreciate authenticity, so be yourself in your application. Use a friendly tone and don’t hesitate to share personal anecdotes that showcase your ability to connect with customers. We’re looking for someone who can embody our brand values!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups. We can’t wait to see what you bring to the table!
How to prepare for a job interview at waterdrop®
✨Know the Brand Inside Out
Before your interview, make sure you understand waterdrop®'s mission and values. Familiarise yourself with their products, especially the Microdrinks, and how they contribute to sustainability. This knowledge will help you demonstrate your passion for the brand and show that you're ready to be an ambassador.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a complaint effectively. This will highlight your commitment to surpassing customer expectations, which is key for this role.
✨Emphasise Teamwork and Communication
Since the role requires good communication with colleagues, be ready to discuss how you've successfully worked in a team before. Share specific instances where you collaborated with others to achieve a common goal, as this aligns with the 'Together We Win' value.
✨Prepare for the 6 Drop Selling Ceremony
Familiarise yourself with the concept of the 6 Drop Selling Ceremony and think about how you can apply it in practice. Be ready to discuss how you would use product knowledge to recommend items to customers, showcasing your strong selling skills and ability to adapt to new challenges.
