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- Tasks: Lead a team to maximise sales and enhance customer experience in a vibrant store environment.
- Company: Join waterdrop, a fun and eco-friendly hydration brand making waves globally.
- Benefits: Enjoy competitive salary, discounts, bonuses, and legendary team events.
- Why this job: Be part of a mission to make hydration sustainable while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Opportunities for personal growth in a fast-paced e-commerce company.
The predicted salary is between 30000 - 40000 £ per year.
Here at waterdrop, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With a successful online presence, 40+ stores around the world, dedicated B2B partners and over 22,000+ retail and branded stores, we can’t wait to take this journey to the next level – together with you!
Full time (40 hours)
Responsibilities- Maximise contribution by achieving budget sales and controlling costs.
- Manage store costs while delivering on store objectives.
- Report weekly figures accurately to monitor store performance and opportunities to improve.
- Ensure that team recruitment and scheduling is maintained in line with budgets.
- Manage the content and frequency of the teams training to develop and motivate in order to achieve highest possible levels of customer service and performance.
- Manage the overall customer experience bringing to life the waterdrop brand values.
- Provide opportunities for future store managers for succession planning.
- Manage the performance and development of the management team.
- Manage the store presentation including cleanliness, visual display and merchandising to reflect our brand.
- Provide feedback and information on product performance and development to appropriate departments.
- Maintain open communication up and down within the store, across to other departments and ultimately our customer.
- Lead on opportunities for store events, marketing and sales opportunities within the local area.
- Manage time and priorities effectively in store.
- Ensure store visits by the senior waterdrop management team are always a positive experience.
- Responsible for adherence within the store of all company policies and procedures.
- Responsible within the store for health and safety compliance.
- Experience of work in an environment where high emphasis is placed on customer service, product presentation and commercial management.
- Understands own store's KPIs, objectives, how they are performing and what can positively influence them.
- Ability to accurately report sales figures and store performance to senior management team.
- Ability to manage and coach people individually and teams.
- Experience in recruiting and training a high performing team.
- Strong communication and interpersonal skills through a collaborative approach with all stakeholders.
- Self-motivated and driven to deliver standards and results.
- Ability to positively influence commercial and operational areas.
- Flexibility and ability to adapt your own style to situations.
- Ability to manage change effectively.
- Effective delegation.
- Open to self-improvement, development and feedback to aid personal, store and team performance.
- Resilient, showing problem solving skills and dealing with daily challenges.
- An ambitious and international team with whom fun is by no means neglected.
- Individual development opportunities in one of the fastest growing e-commerce companies in Europe.
- Discount on your on- and offline waterdrop purchases and many free merchandising items.
- Legendary team events and qualified training.
- Competitive salary.
- Possibility to receive a bonus when targets are met.
Store Manager employer: waterdrop
Contact Detail:
waterdrop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Research waterdrop's values, products, and recent news. This way, when you walk into that interview, you can show off your passion for their mission of sustainable hydration.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances of landing that Store Manager role.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially around customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at joining the waterdrop team!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for eco-friendly practices shine through. We love candidates who share our commitment to sustainability, so mention any relevant experiences or initiatives you've been part of that align with our mission.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated and developed teams in the past, and how you plan to bring that energy to waterdrop.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible to highlight your achievements and skills, making it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at waterdrop!
How to prepare for a job interview at waterdrop
✨Know Your Numbers
Before the interview, brush up on your understanding of KPIs and sales figures. Be ready to discuss how you've previously maximised contributions and controlled costs in a retail environment. This shows you’re not just familiar with the numbers but can also drive performance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Highlight your experience in recruiting, training, and motivating staff to achieve high levels of customer service. This will demonstrate your capability to lead and inspire others.
✨Emphasise Customer Experience
Waterdrop values customer experience highly, so come equipped with ideas on how to enhance it. Share specific strategies you've implemented before that improved customer satisfaction and engagement. This will show you align with their brand values.
✨Be Ready for Change
Discuss your adaptability and problem-solving skills. Prepare to share instances where you've effectively managed change or dealt with challenges in a retail setting. This will illustrate your resilience and ability to thrive in a dynamic environment.