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- Tasks: Be a brand ambassador and provide top-notch customer service while promoting eco-friendly hydration.
- Company: Join waterdrop, a fast-growing e-commerce company focused on sustainable hydration.
- Benefits: Enjoy discounts, bonuses, team events, and personal development opportunities.
- Why this job: Make a positive impact on the planet while gaining valuable retail experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work in a fun, international team with great growth potential.
The predicted salary is between 20000 - 25000 £ per year.
Drink More Water, together we grow. Here at waterdrop, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With a successful online presence, 40+ stores around the world, dedicated B2B partners and over 22,000+ retail and branded stores, we can’t wait to take this journey to the next level – together with you!
Your Responsibilities At Waterdrop:
- Be an Ambassador for our Brand, Values and Product
- Demonstrate our Retail Core Values of: Always Keep Growing, Together We Win, Be The Consumer, Bring High Energy, Find A Way.
- Provide excellent customer service and surpass customer expectations at every opportunity.
- Assist customers to match their buying needs.
- Identify customer needs and answer product related questions.
- Be able to respond to queries on product prices, quality, features and benefits.
- Take every opportunity to capture customer data in order to expand our database and customer loyalty.
- Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management team.
- Deliver product excellence by maximising product knowledge with relevant recommendations through our 6 Drop Selling Ceremony.
- Attend and participate in store meetings and training sessions as required by your manager.
- Ensure that good communication with your colleagues is maintained.
- Have a positive attitude with the team and customers and be open to constructive feedback that will help you develop and improve.
- Maintain brand standards on visual display and merchandising, cleanliness and general housekeeping.
- Follow policies and procedures to maintain the security of stock, customer records and cash handling.
- Ensure that time keeping attendance is in line with the company's policies and procedures.
- Opening and closing the store as and when required.
- Be aware of Health & Safety requirements in the store.
What You Bring To The Table:
- Be approachable and available to assist our customers with their shopping experiences.
- Enthusiasm and commitment to always provide excellent customer service.
- Willing to adapt and take on new challenges.
- Strong selling skills.
- Always presents a professional image.
- Ability to multitask.
- The ability to maintain professionalism under all circumstances.
- Works effectively and efficiently alone and in the team.
- Prepared to go the extra mile when needed.
- Good interpersonal and communication skills.
- Demonstrate retail sales experience in a customer focused environment.
What We Offer You:
- An ambitious and international team with whom fun is by no means neglected.
- Individual development opportunities in one of the fastest growing e-commerce companies in Europe.
- Discount on-and offline on your waterdrop purchases and many free merchandising items.
- Legendary team events and qualified training.
- Additional monthly bonuses when targets are met.
Wanna drop in? Just send us your CV via the application button.
Sales Assistant - Hydrista (w/m/d) employer: waterdrop
Contact Detail:
waterdrop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - Hydrista (w/m/d)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into waterdrop's mission and values. Show us that you’re not just another candidate, but someone who genuinely believes in making hydration fun and sustainable.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd go above and beyond for a customer. We love candidates who can show they’re ready to be an ambassador for our brand.
✨Tip Number 3
Be prepared to showcase your selling skills! During the interview, we might ask you to role-play a sales scenario. Brush up on your product knowledge and think about how you’d engage with customers to meet their needs.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re interested in growing with us by asking about team dynamics, training opportunities, or how we celebrate successes. It’s a great way to demonstrate your enthusiasm for joining our team!
We think you need these skills to ace Sales Assistant - Hydrista (w/m/d)
Some tips for your application 🫡
Show Your Passion for Hydration: When you're writing your application, let your enthusiasm for water and sustainability shine through! We love candidates who share our values and are excited about making hydration fun and eco-friendly.
Tailor Your CV to Us: Make sure your CV highlights your retail experience and customer service skills. We want to see how you can be an ambassador for our brand and values, so don’t hold back on showcasing relevant achievements!
Be Personable in Your Cover Letter: Your cover letter is a chance to show us your personality! Keep it friendly and engaging, and explain why you’re the perfect fit for our team. Remember, we’re all about high energy and teamwork!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit that application button!
How to prepare for a job interview at waterdrop
✨Know the Brand Inside Out
Before your interview, make sure you understand waterdrop's mission and values. Familiarise yourself with their products, especially the Microdrinks, and how they contribute to sustainability. This will show your genuine interest in the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a complaint effectively. This aligns perfectly with the role's focus on surpassing customer expectations.
✨Demonstrate Team Spirit
Since teamwork is crucial at waterdrop, be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, highlighting your positive attitude and willingness to adapt.
✨Prepare for Product Knowledge Questions
Expect questions about product features and benefits during the interview. Brush up on the details of waterdrop's offerings and think about how you would recommend them to customers. This will demonstrate your readiness to engage with customers and provide tailored advice.