At a Glance
- Tasks: Engage with supporters to build loyalty and enhance their experience.
- Company: Join WaterAid, a global leader in providing clean water and sanitation.
- Benefits: Competitive salary, excellent benefits, and hybrid working options.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working for a noble cause.
- Qualifications: Strong communication skills and a passion for supporting communities.
The predicted salary is between 29470 - 29470 € per year.
Contract type: Permanent, Full time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £29,470 per year with excellent benefits
Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid: We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team: The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy.
About the role: As one of our Supporter Care Advisors, you will...
Supporter Care Advisor employer: WaterAid
WaterAid is an exceptional employer that fosters a collaborative and inclusive work culture, where every team member's contribution is valued in the mission to provide clean water and sanitation for all. With a flexible hybrid working model based in London, employees enjoy a balanced work-life dynamic, alongside opportunities for personal and professional growth within a globally impactful organisation. The comprehensive benefits package and commitment to employee well-being make WaterAid a truly rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Advisor
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to WaterAid. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching WaterAid's mission and values. Show us how your passion aligns with our vision of providing clean water and sanitation. We love candidates who share our commitment!
✨Tip Number 3
Practice your communication skills. As a Supporter Care Advisor, you'll need to engage with supporters effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the WaterAid family.
We think you need these skills to ace Supporter Care Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for WaterAid and its mission shine through. We want to see how much you care about making a difference in the world, especially when it comes to clean water and hygiene.
Tailor Your Application:Make sure to customise your CV and cover letter for the Supporter Care Advisor role. Highlight relevant experiences and skills that align with our values of Respect, Accountability, and Collaboration. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WaterAid
✨Know Your Stuff
Before the interview, make sure you understand WaterAid's mission and values. Familiarise yourself with their work in providing clean water and sanitation. This will not only show your genuine interest but also help you connect your personal values to theirs.
✨Showcase Your Communication Skills
As a Supporter Care Advisor, you'll need to engage with supporters effectively. Prepare examples of how you've successfully communicated with customers or clients in the past. Think about times when you resolved issues or built relationships – these stories will highlight your skills.
✨Emphasise Teamwork
WaterAid values collaboration, so be ready to discuss your experience working in teams. Share specific instances where you contributed to a group project or helped a colleague. This will demonstrate that you're a team player who can thrive in a hybrid working environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared for your interviewer. Ask about the Supporter Care Team's goals or how they measure success in supporter engagement. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
