At a Glance
- Tasks: Deliver exceptional supporter experiences and engage with current and potential supporters.
- Company: Join WaterAid, a global leader in providing clean water and sanitation.
- Benefits: Enjoy 36 days of holiday, flexible working, and a competitive salary.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make a real impact by helping communities access clean water and hygiene.
- Qualifications: Excellent customer service skills and a passion for supporting others.
The predicted salary is between 29470 - 29470 € per year.
Contract type: Permanent, Full time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £29,470 per year with excellent benefits
Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid: We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team: The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy.
About the role: As one of our Supporter Care Advisors, you will deliver an exceptional supporter experience, and work closely with fundraising teams to drive sustainable change.
In this role, you will:
- Be the first point of contact and build relationships with current and existing supporters
- Engage, inspire and motivate people to support WaterAid for the long term
- Support a programme of outbound calling and stewardship to engage those supporting WaterAid through organised or their own fundraising events
- Ensure all requests for information or resources are accurately fulfilled and recorded
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements: To be successful, you will need:
- Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries
- Proven ability of writing upbeat and engaging communications
- Proven ability to build great personal conversations and truly engage with the public
- Self-motivated with the ability to take initiative and identify areas for improvement – proactive data issue identification and problem-solving abilities
Although not essential, we’d prefer you to have:
- Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment
- An empathy with overseas development issues
Closing date: Applications close 12:00 PM UK time on Monday 8 June. Interviews are expected to take place week commencing 22 June.
How to apply: Click Apply to upload your CV only and Cover Letter.
Pre‑employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits:
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10%
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment: Our people promise: We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities: We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding: We are committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water. Join us and be part of the change!
Supporter Care Advisor in London employer: WaterAid
WaterAid is an exceptional employer that fosters a collaborative and inclusive work culture, where every team member is empowered to make a meaningful impact on global water issues. With generous benefits such as 36 days of holiday, flexible hybrid working arrangements, and a commitment to employee growth through training and volunteer opportunities, WaterAid provides a supportive environment for its staff in London. Join us to be part of a passionate community dedicated to creating sustainable change and improving lives worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Advisor in London
✨Tip Number 1
Get to know WaterAid and its mission inside out! When you understand our values and goals, you can tailor your conversations to show how your passion aligns with what we do. This will help you connect better with the team during interviews.
✨Tip Number 2
Practice your communication skills! As a Supporter Care Advisor, you'll need to engage and inspire supporters. Role-play common scenarios with friends or family to build your confidence in handling various queries and creating meaningful conversations.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to learn more about their experiences. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making a difference in the world through water.
We think you need these skills to ace Supporter Care Advisor in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t be afraid to show us who you are.
Tailor Your Cover Letter:Make sure to customise your cover letter for the Supporter Care Advisor role. Highlight your relevant experience and how it aligns with our mission at WaterAid. Show us why you're the perfect fit!
Show Your Passion:We love seeing enthusiasm for our cause! In your application, express your passion for clean water and how you can contribute to making a difference. Let us know why this role excites you!
Proofread, Proofread, Proofread!:Before hitting that submit button, give your application a thorough read. Check for any typos or errors, as we appreciate attention to detail. A polished application shows you care!
How to prepare for a job interview at WaterAid
✨Know Your Stuff
Before the interview, make sure you understand WaterAid's mission and values. Familiarise yourself with their work in providing clean water and sanitation. This will help you connect your personal experiences to their goals and show genuine enthusiasm for the role.
✨Showcase Your Empathy
As a Supporter Care Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for customers or supporters. Highlight how you’ve turned challenging situations into positive outcomes.
✨Engaging Communication
Practice writing upbeat and engaging responses to common interview questions. Think about how you can convey your passion for supporter care through your communication style. Remember, it’s not just what you say, but how you say it!
✨Be Proactive
Demonstrate your self-motivation by discussing times when you took the initiative to solve problems or improve processes. WaterAid values proactive individuals, so share specific examples that highlight your ability to identify issues and implement solutions.
