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- Tasks: Lead data operations, manage imports, and ensure compliance for fundraising.
- Company: Join WaterAid, a global leader in providing clean water and sanitation.
- Benefits: Enjoy 36 days' holiday, flexible working, and enhanced parental leave.
- Why this job: Make a real impact on global water access while developing your skills.
- Qualifications: Strong problem-solving skills and experience with large data sets required.
- Other info: Hybrid working model with a focus on equity and inclusion.
The predicted salary is between 44168 - 46493 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Contract type: Permanent - 35 hours per week
Location: UK hybrid working - a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £44,168 - £46,493 per year with excellent benefits
Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that - for everyone, everywhere. Join us, and your energy will help unlock people's potential and create a fairer future.
About WaterAid: We're a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team: The Data Operations Team sits within the wider Supporter Experience and Operations team, within the Mass Engagement Department at WaterAid. The team is responsible for enabling a high-quality supporter experience through best in class data operations, ensuring tasks are effectively managed across the team. This role leads on all aspects of data imports, Direct Debit processing and Gift Aid claims, enabling WaterAid UK to maximise its fundraising potential, ensuring compliance with financial and data regulations and maintaining high data quality standards.
About the role: As our Data Operations Manager, you will ensure the accuracy and efficient management of data imports and core income processes such as the Direct Debit and Gift Aid claims. You will work closely with key stakeholders in Performance and Insight, Finance and Mass Engagement to drive sustainable change.
- Manage the day-to-day data operations (including data imports, Direct Debit submissions, submitting Gift Aid claims to HMRC)
- Line Manage two Data Operations Officers, providing support, coaching and mentoring
- Manage the workload and responsibilities of the Data Operations Team, ensuring that tasks are carried out on schedule and within agreed SLAs
- Identify opportunities to improve efficiency and accuracy through automation or system enhancements
- Build strong operational relationships with key stakeholders in the Data Engineering and CRM teams, as well as with WaterAid's third party agencies, to identify areas for improvements and rapid problem fixing, particularly in relation to managing data rejects
- Champion WaterAid's commitment to equity, inclusion and safeguarding.
Requirements: To be successful, you will need:
- Excellent problem solving and communication skills
- Strong experience of using relational database packages and working with large and complex data sets
- Experience of leading, managing and motivating others and driving change
- Experience of measuring and reporting on team performance against Key Performance Indicators (KPIs)
- Experience of using SQL
- Knowledge of BACS, Direct Debit and Gift Aid HMRC regulations
Although not essential, we'd prefer you to have:
- Good working knowledge of the architecture and functionality of Microsoft Dynamics 365
- Demonstrable experience in Direct Debit and Gift Aid processing
- Experience using Azure DevOps
Closing date: Applications close 12:00pm UK time on 14/07/2025. Interviews are expected to take place week commencing 21/07/2025.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.
Preemployment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All preemployment checks will be carried out according to local law and WaterAid's Safer Recruitment policy. All UK-based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits: Our benefits include 36 days' holiday (including 8 Bank Holidays), option to buy an extra 5 days' annual leave, employer pension contribution up to 10%, flexible and hybrid working arrangements, season ticket loan, free annual eye tests, Give As You Earn charitable giving scheme, enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity), paid sabbaticals, and one paid volunteer day each year.
Our global commitment: Our People Promise - We work with passion and focus so everyone, everywhere can access clean water, decent toilets and good hygiene. WaterAid is a place of purpose, wellbeing and shared responsibility where all voices are valued.
Equal opportunities: We are an equal-opportunity, disability-confident employer. We welcome applications from people of all backgrounds, beliefs and ways of life.
Safeguarding: We have a zero-tolerance approach to any form of abuse or exploitation and carry out background checks on all prospective employees. Together, we'll change the world through water. Join us and be part of the change!
Data Operations Manager employer: WaterAid
Contact Detail:
WaterAid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Operations Manager
✨Tip Number 1
Familiarise yourself with WaterAid's mission and values. Understanding their commitment to clean water and sanitation will help you align your answers during the interview, showcasing your passion for their cause.
✨Tip Number 2
Network with current or former employees of WaterAid. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your SQL skills and be ready to discuss your experience with relational databases. Since this role involves managing large data sets, demonstrating your technical proficiency will set you apart.
✨Tip Number 4
Prepare examples of how you've led teams and driven change in previous roles. Highlighting your leadership experience and problem-solving abilities will resonate well with the hiring team.
We think you need these skills to ace Data Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data operations, management, and problem-solving. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about WaterAid's mission and how your skills align with the role of Data Operations Manager. Be specific about your experience with data imports, Direct Debit processing, and team management.
Showcase Your Technical Skills: Clearly outline your experience with SQL and relational databases in your application. If you have knowledge of Microsoft Dynamics 365 or Azure DevOps, mention it as it could set you apart from other candidates.
Highlight Leadership Experience: Since the role involves managing a team, emphasise any previous leadership roles you've held. Discuss how you've motivated others and driven change in past positions to demonstrate your capability.
How to prepare for a job interview at WaterAid
✨Know Your Data Inside Out
As a Data Operations Manager, you'll be expected to have a strong grasp of data management processes. Brush up on your knowledge of relational databases, SQL, and the specifics of Direct Debit and Gift Aid regulations. Be prepared to discuss how you've handled large datasets in previous roles.
✨Showcase Your Leadership Skills
This role involves managing a team, so it's crucial to demonstrate your leadership experience. Think of examples where you've successfully motivated and guided others, and be ready to explain how you measure team performance against KPIs.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss specific challenges you've faced in data operations and how you resolved them. Highlight any instances where you've implemented automation or system enhancements to improve efficiency.
✨Understand WaterAid's Mission
Familiarise yourself with WaterAid's vision and values. Be ready to articulate how your personal values align with their commitment to equity, inclusion, and safeguarding. Showing genuine passion for their mission can set you apart from other candidates.
