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- Tasks: Deliver exceptional customer service via phone and email in our contact centre.
- Company: Join a supportive team focused on customer experience and development.
- Benefits: Monday to Friday role, with potential for remote work after training.
- Other info: Enjoy a collaborative environment with opportunities for personal growth.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for customer service advisers to deliver a first-class experience in our contact centre which is at the heart of our business. This is a Monday to Friday role, based on 40 hours per week.
The contact centre is the first point of contact for many of our business customers. You will be answering inbound calls and responding to email queries about their water bills. You will interact with regional water companies and be multiskilled in a variety of other day-to-day tasks. We are all about customer experience, so you will engage with customers via telephone and email, always delivering memorable customer service.
As you live our values with our customers, we will invest in your development through regular 121s, coaching and skill building. From interview to offer we will keep you updated every step of the way. On day one, you'll receive a warm welcome from your new team.
Our contact centre customer service adviser roles are Monday to Friday. We're an office-based team, which means you'll benefit from daily face-to-face interaction with your colleagues and team leader in a supportive and collaborative environment. After your initial training period, you'll have the option to work from home one day per week, if that suits your working style.
Our values are Expert, Trusted, Engaging and Helpful.
Contact Centre Advisor employer: Water2business
Contact Detail:
Water2business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This way, you can show them that you're not just another candidate but someone who genuinely cares about delivering that first-class customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering those tricky questions about handling customer queries during the interview.
✨Tip Number 3
Be yourself! The interview is as much about them getting to know you as it is about you showcasing your skills. Let your personality shine through, especially your ability to engage and connect with customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to deliver a great experience for customers, whether it's over the phone or via email.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect our values: Expert, Trusted, Engaging, and Helpful. Show us how you embody these traits in your work.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your key achievements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Water2business
✨Know the Company Values
Before your interview, take some time to understand the company's values: Expert, Trusted, Engaging, and Helpful. Think of examples from your past experiences that demonstrate how you embody these values, as this will show that you're a great fit for their culture.
✨Practice Customer Scenarios
Since the role involves handling customer queries, prepare for situational questions. Think about how you would respond to common customer issues, especially regarding water bills. Practising these scenarios can help you articulate your problem-solving skills effectively during the interview.
✨Show Your Communication Skills
As a Contact Centre Advisor, communication is key. During the interview, focus on speaking clearly and confidently. Use active listening techniques to engage with the interviewer, showing that you can connect well with customers over the phone and via email.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for development. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.