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For Companies At a Glance
- Tasks: Collect payments and negotiate repayment plans while building strong customer relationships.
- Company: Join water2business, the highest rated water company on Trustpilot.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and performance bonuses.
- Other info: Opportunities for personal development and a focus on wellbeing.
- Why this job: Make a real impact in a supportive and inclusive environment.
- Qualifications: Great communication skills and experience in debt collection are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Credit Controller to join our proactive and driven team where you will be responsible for collecting payments and negotiating repayment plans.
What you'll do
- You will make proactive outbound contact to customers via telephone and email to discuss and agree solutions that suit both the customer and our business.
- You will ensure a clear position of debt and next steps are provided to the customer and resolve reconciliation and payment issues, as well as taking inbound calls, creating statements, allocating payments and issuing copy bills.
- You will also be responsible for keeping customer details and contact details up to date.
What you'll need
- You are professional, patient and are confident when making decisions.
- You are a great communicator, are assertive, build and maintain relationships well and have excellent attention to detail.
- You have experience in driving resolution of internal issues that delay payment with internal stakeholders.
- With the mix of both inbound and outbound calls in this role, you will have experience in collecting commercial debt and experience of working with accounting software.
- Experience using Agresso would be an advantage but not essential.
What you'll receive
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increase yearly rewarding your first three years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to eight times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.
We have signed the Armed Forces Covenant and are a Disability Confident committed employer please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Credit Controller in Bristol employer: Water2business
Contact Detail:
Water2business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on water2business. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Credit Controller, you'll need to be assertive yet professional. Try role-playing with a friend or family member to get comfortable discussing payment plans and resolving issues. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved payment issues in the past. Think about specific situations where you negotiated successfully or improved processes. This will demonstrate your ability to drive resolution effectively.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying directly shows your enthusiasm for the role. Don’t wait too long; we might close the advert sooner than expected!
We think you need these skills to ace Credit Controller in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in collecting commercial debt and any relevant accounting software you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your communication skills and how you build relationships, as these are key for this role.
Showcase Your Attention to Detail: In a role like this, attention to detail is crucial. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on this exciting opportunity. Don’t wait too long – we might close the advert sooner than expected!
How to prepare for a job interview at Water2business
✨Know Your Numbers
As a Credit Controller, you'll be dealing with payments and debts, so brush up on your financial knowledge. Familiarise yourself with common terms and processes related to debt collection and payment plans. This will help you speak confidently during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your communication skills. Think of times when you successfully resolved issues or negotiated solutions. Be ready to demonstrate how you build relationships and maintain professionalism.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or resolving a payment dispute. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure a positive outcome for both the customer and the business.
✨Research the Company Culture
Understanding the company’s values and culture is key. Water2business prides itself on inclusivity and employee wellbeing, so think about how your personal values align with theirs. Be prepared to discuss why you want to work there and how you can contribute to their team.