At a Glance
- Tasks: Provide remote support and monitor customer assets using cutting-edge digital tools.
- Company: Join Veolia, a global leader in environmental services with a mission for ecological transformation.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible benefits.
- Other info: Work in a dynamic environment with opportunities for career growth and innovation.
- Why this job: Make a real impact on sustainability while developing your tech skills.
- Qualifications: Strong communication skills and a passion for technology and customer service.
The predicted salary is between 35000 - 35000 € per year.
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.
As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Digital Service Technician to help us lead the charge.
Are you a tech-savvy problem solver who enjoys helping customers and engineers succeed? Do you thrive in a fast-paced, collaborative environment where innovation and service excellence go hand-in-hand?
This is an excellent opportunity to develop your technical expertise, gain exposure to cutting-edge digital technologies (including remote support and augmented reality tools), and make a meaningful contribution to smarter, more sustainable operations.
What will I be doing?
- Remote Support Expertise: Use digital tools and technologies — including remote communication and augmented reality — to diagnose and help resolve customer issues alongside field service engineers or directly with clients.
- System Monitoring & Performance: Continuously monitor connected customer assets via the Hubgrade platform, ensuring data transmission, signal strength, and performance remain within expected parameters. Identify alarms and take appropriate action or escalation.
- Customer Enablement: Assist clients in setting up and maintaining connectivity. Deliver clear demonstrations of the monitoring portal and provide training to ensure customer confidence and satisfaction.
- Technical Coordination: Support engineers during commissioning, activate equipment on the web portal, and coordinate site visits and parts through the scheduling team when breakdowns or performance issues occur.
- Reporting & Analysis: Generate and validate automated and manual trending reports, ensuring accuracy and alignment with customer requirements. Conduct operational reviews and highlight issues to the Digital Services Team.
- Proactive Service: Take a proactive approach with customers — contacting them with solutions and recommendations rather than waiting for issues to escalate.
- Collaboration: Work closely with internal teams to ensure alarms are logged, tracked, and resolved efficiently while contributing to continuous service improvement.
What you will bring to the role:
- Excellent communication skills (written and verbal)
- Previous client-facing experience
- Ability to work independently and as part of a team
- Administrative and reporting capability
- Strong communicator able to explain complex technical concepts clearly to non-technical users
- Customer-focused professional comfortable interacting directly with clients
- Problem solver who follows defined procedures while confidently selecting appropriate solutions
- Organised and reliable with capability of managing administrative tasks and producing clear reports
- Proactive mindset that anticipates issues and acts early to prevent downtime
Employee Benefits Package
We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.
That's not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Digital Service Technician in Birmingham employer: Water Technologies
Veolia Group is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the environmental services sector. With a strong commitment to employee growth, you will have access to cutting-edge digital technologies and comprehensive benefits, including generous annual leave, private medical insurance, and a robust pension scheme. Join us in making a meaningful impact on ecological transformation while enjoying a fulfilling career with purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Service Technician in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Veolia's mission and values, especially their focus on ecological transformation. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your tech skills! Since the role involves using digital tools and remote support, brush up on your knowledge of augmented reality and system monitoring. Being able to discuss these technologies confidently can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Prepare for the interview by thinking about how you can demonstrate your problem-solving skills. Have examples ready that showcase your ability to handle customer issues proactively, as this aligns perfectly with what Veolia is looking for.
We think you need these skills to ace Digital Service Technician in Birmingham
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We want to see how your tech-savvy skills can help us tackle the challenges in environmental services.
Tailor Your Experience:Make sure to highlight any previous client-facing experience and problem-solving skills. We love seeing how you've helped customers in the past, so share those stories that show you’re a proactive communicator!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your technical expertise and how it relates to the role of Digital Service Technician. Remember, we appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Veolia.
How to prepare for a job interview at Water Technologies
✨Know Your Tech
As a Digital Service Technician, you'll be using various digital tools and technologies. Brush up on your knowledge of remote communication and augmented reality tools before the interview. Be ready to discuss how you've used technology to solve problems in the past.
✨Show Off Your Customer Service Skills
This role is all about helping customers and engineers succeed. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to explain complex technical concepts to non-technical users, as this will be crucial in your new position.
✨Demonstrate Proactivity
Veolia values a proactive mindset. Think of instances where you anticipated issues and took action before they escalated. Be prepared to share these examples during your interview to show that you're not just reactive but also forward-thinking.
✨Familiarise Yourself with Reporting
You'll need to generate and validate reports in this role. Brush up on your reporting skills and be ready to discuss how you've handled data analysis or operational reviews in the past. This will demonstrate your administrative capability and attention to detail.
