Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.
Senior Technical Support Engineer
Office-based in Lane End, High Wycombe with International Travel
Permanent, Full-time, Monday - Friday 37 hours
Benefits include 25 Annual Leave + UK Bank Holidays, Pension Scheme, Private Medical Insurance, Private GP access, Company Bonus Scheme, and other perks.
We’re looking for a highly skilled and motivated Senior Technical Support Engineer to provide advanced technical support across our partner network, platform, and key customer accounts. This role involves frequent international travel and hands‑on technical work.
Responsibilities
- Provide advanced technical support across ELGA systems and partner networks
- Travel to customer sites in the UK and overseas to diagnose and resolve complex issues
- Support large‑scale installations, including validation and performance troubleshooting
- Contribute to beta testing, gathering real‑world performance insights
- Develop and maintain technical documentation for internal and external use
- Participate in product risk assessments, offering practical insights
- Deliver and support technical training for partner teams globally
- Manage and assess warranty claims, including testing returned components
Qualifications
- Strong technical background in water treatment systems
- Solid understanding of mechanical and control systems
- Experience diagnosing faults using tools like multimeters or oscilloscopes
- Analytical mindset with a methodical problem‑solving approach
- Ability to interpret data and make informed decisions
- Excellent communication skills—able to explain technical concepts clearly
- Confident working independently and as part of a team
- Experience writing clear technical reports and documentation
- Strong IT skills (e.g. Google Workspace or similar)
- Experience in a Technical Support Engineer or Service Engineer role
- Background in mechanical or chemical engineering
- BTEC Level 4 (or equivalent) in an engineering discipline
- Ability to deliver or support technical training and presentations
- Multilingual or able to communicate across different cultures
Education
- GCSEs (or equivalent) including English and Maths
- Vocational or professional qualification in a science or technical field
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
