At a Glance
- Tasks: Welcome visitors, manage enquiries, and keep the reception area tidy and inviting.
- Company: Join a supportive team at Water Mill House Care Home.
- Benefits: Earn £12.74/hour, enjoy hot meals, 28 days leave, and a £1000 referral bonus.
- Other info: Comprehensive training provided and a focus on mental health support.
- Why this job: Make a positive impact in a caring environment while developing your skills.
- Qualifications: No specific experience needed; just bring your caring nature and positivity.
The predicted salary is between 12.74 - 12.74 £ per hour.
Why join us? We're proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day. As well being part of a lively and supportive team, we are surrounded by fascinating residents who also bring so much to our lives every day too.
Benefits of joining our team:
- £12.74 per hour
- Part time - 18 hour contract (Weekend shifts)
- Hot meals provided on 12-hour shifts
- Enhanced pay on bank holidays
- 28 days annual leave (inclusive of statutory bank holidays)
- Pension
- Staff recognition schemes
- Refer a Friend bonus of up to £1000
- £50 gift card for ideas
- Cycle to work scheme
- Employee Assistance Programme
- Comprehensive Training and Career Development
- A friendly and supportive working environment
- Dedicated mental health champions
About the role:
As our Weekend Receptionist you will meet, greet and sign in all visitors at the office. You'll be responsible for ensuring that the reception area is always neat and tidy and will ensure that each and every visitor is comfortable and has a refreshment whilst in the reception area. You'll interact with our people on a daily basis - so you'll be friendly, caring and kind.
Here's some other important things you need to know:
- To answer the front door intercom promptly and ensure each visitor to the office is welcomed.
- To be the first point of contact for incoming enquiries into the office.
- Answering the phone and emails promptly and in a polite manner as soon as possible.
- To ensure that the reception area, office and kitchen is kept neat, tidy and welcoming and fridges are well stocked.
- Tidy all rooms, load and empty dishwasher, keep kitchen and boardrooms stocked ensuring that the office is clean and safe at all times.
- To support the office team in packaging and posting mailouts, materials i.e. leaflets, invoices etc.
- To support the team with administrative tasks such as filing, laminating, ordering and booking things such as restaurants, cabs, hotels etc. where requested.
- Weekly reporting as requested.
- To ensure that all office stationery and refreshments are ordered as required.
- To take responsibility for solving problems and queries brought by visitors or internal and external bodies.
- To engender an atmosphere of co-operation and positivity within the office dealing with colleagues, visitors and suppliers with courtesy and respect at all times.
The Ideal Candidate:
Exceptional people make an exceptional care home. We're looking for people who have a caring nature and want to work as part of an amazing team, surrounded by kindness and fun! For most of the roles in our vibrant care home, you don't need specific qualifications or experience to be successful as full training is provided. What we do look for are individuals who share our sense of compassion, care about people's comfort and happiness and want to make a positive difference to the lives of our treasured residents and team members.
About us and our home:
Caring for Our Mental Health Together. At Water Mill House Care Home, we believe a happy, supported team delivers the best care. That's why we've signed the Mental Health at Work Commitment developed by experts with six essential standards that help us to create a home where everyone feels safe, valued, and able to thrive. From trained Mental Health Champions to our online Wellbeing & Mindfulness Space, we make sure our people have the tools, time, and support they need because your wellbeing matters here and when we take care of our minds, we can take care of each other and our residents even better.
Weekend Receptionist employer: Water Mill House Care Home
Join our vibrant team as a Chef, where you'll not only enjoy a competitive hourly wage of £13.50 but also be part of a supportive and lively work environment. Our commitment to employee well-being is reflected in our enhanced pay on bank holidays and the opportunity to connect with fascinating residents, making every shift rewarding and meaningful.
Contact Details:
Water Mill House Care Home Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Water Mill House Care Home and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Water Mill House Care Home and let us see your personality shine through!
We think you need these skills to ace Weekend Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Water Mill House Care Home.
Get Familiar with Our Brand:Before applying, take some time to learn about Water Mill House Care Home and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Water Mill House Care Home
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Water Mill House Care Home.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Water Mill House Care Home will surely appreciate.
