Wanted: General Manager - Espresso Bar (New Opening)

This autumn, we’re excited to open the doors to our new House in Queensway, bringing Modern Coffee to one of West London’s most vibrant neighbourhoods. With its lively atmosphere and close proximity to Hyde Park, our newest location offers an exciting opportunity to join a growing team from the very beginning and play a key role in shaping an exceptional guest experience.

A House Manager is the embodiment of WatchHouse - from Core Values to brand standards, the House Manager is a leader with passion and purpose at their core. Ensuring your House delivers exceptional guest experiences and excellent financial performance along with operational excellence, and owning the success of your team. You create a vibrant, dynamic, and welcoming environment for both your team and guests. This role needs a hands-on approach - you keep your ear to the ground on the needs of your team and guests to ensure we are always at the forefront of hospitality.

At WatchHouse, we believe in teaching and developing our managers— if you bring the leadership, we’ll equip you with the tools to thrive.

Directly Reports into: Area Operations Manager.

Key Responsibilities:

• Motivate and empower your team to consistently perform at their best, fostering a collaborative and passionate work environment.
• Take ownership of your House’s financials, focusing on KPIs, and continuously seeking ways to increase revenue and drive efficiency.
• Oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day, knowing that hospitality is what sets WatchHouse apart.
• Ensure smooth opening and closing procedures, proactively manage issues, and maintain a well-stocked and functional cafe.
• Actively mentor and develop your team, ensuring opportunities for growth and development within WatchHouse.
• Manage and maintain all compliance in your House, from daily due diligence to EHO inspections.
• Uphold and instil the highest standards of cleanliness, quality, and service across the House.
• Create a vibrant, sociable, and exciting workplace that employees are proud to be a part of.
• Address challenges with a proactive and solutions-oriented mindset, ensuring a seamless customer experience.
• Work closely with senior management to align your House with WatchHouse’s vision and goals.

In Short: At WatchHouse, the House Manager role is a hands-on role for an inspiring leader who thrives in a fast-paced, premium environment. With a focus on people, quality, and performance, you’ll take ownership of your House and team, delivering exceptional experiences for both employees and guests. This is for people who love specialty coffee, hospitality, and leadership and want to grow their career.

Key Skills:

• Live and breathe the WatchHouse Core Values of Passion, Empathy, Diligence and Can Do.
• Always maintain a high level of personal hygiene and appearance.
• A hands-on leader who motivates and supports their team to achieve operational and personal excellence.
• Comprehensive understanding of Food Hygiene and Health.