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- Tasks: Deliver high-quality people operations and enhance employee experience across the business.
- Company: Join WatchHouse, a people-first business with a focus on respect and inclusion.
- Benefits: Free coffee, lunch on shifts, career progression, and social activities.
- Why this job: Be a key player in shaping a positive workplace culture and supporting team development.
- Qualifications: Strong HR generalist skills, attention to detail, and understanding of employment law.
- Other info: Dynamic environment with genuine opportunities for growth and a fun team culture.
The predicted salary is between 45000 - 45000 £ per year.
As HR (People) Partner at WatchHouse, you are responsible for delivering clear, compliant and high-performing people operations across the business. You will work within the People function and act as a trusted partner to Operations, ensuring that people processes are structured, consistent and aligned to business needs, while fostering a strong, values-led employee experience.
Key Responsibilities
- People Operations & Employee Experience
- Deliver a consistent, high-quality employee experience across all Houses
- Ensure smooth onboarding and offboarding processes
- Support recruitment through screening, coordination and onboarding of new hires
- Deliver clear and structured induction experiences
- Manage return-to-work processes effectively
- Build strong relationships across House teams, Operations and leadership
- Support delivery of training and development programmes
- Act as a visible role model of WatchHouse core values: Passion, Empathy, Drive and Diligence
- People Process & Policy Upkeep
- Maintain fully compliant and accurate employee records at all times
- Ensure contracts are issued prior to start dates
- Ensure right-to-work checks are completed, valid and regularly reviewed
- Track and complete probation processes in a timely manner
- Keep all policies up to date and aligned with business needs
- Conduct regular payroll checks and validations
- Identify and escalate any compliance risks early
- Employee Relations – Fair, Compliant & Commercial
- Manage employee relations cases in a structured, fair and commercially sound manner
- Ensure all decisions are evidence-based and aligned with company policy
- Apply appropriate use of ACAS guidance and relevant case law where required
- Maintain clear timelines, documentation and case ownership
- Partner with Operations, Head of People and Legal (where required) to ensure aligned decision-making
- Coach managers to address performance and conduct issues early and confidently
- Balance people considerations with business impact in all decision-making
- HR Data, Reporting & Case Management
- Maintain accurate and live headcount data across all Houses
- Track and report on turnover, absence and 90-day retention metrics
- Maintain a current and structured ER & HR case log
- Track case progress, ownership and next steps clearly
- Support a consistent monthly reporting rhythm
- Ensure all data is reliable, consistent and readily available for decision-making
- Performance Management (Aligned with Operations)
- Partner with Operations to ensure performance expectations are clear and consistently applied
- Support structured performance management processes, including probations and PIPs
- Ensure performance issues are addressed proactively and followed through
- Align with Operations before outcomes are delivered
- Support managers in delivering clear, measurable and fair performance outcomes
- Reinforce accountability and consistency across all Houses
Key to Success in This Role
- Strong HR generalist with solid Employee Relations experience
- Highly organised with strong attention to detail
- Commercially minded with the ability to balance people and business needs
- Confident influencing and aligning stakeholders
- Strong understanding of employment law and compliance
- Ability to operate in a fast-paced, scaling environment
- Passion for hospitality, people development and team culture
What Can You Expect At WatchHouse
- Free coffee, tea, and WatchHouse drinks—even on your days off!
- Comprehensive training and development when you join.
- 250g of free coffee each month.
- Cycle to Work Scheme access.
- Paid induction day within your first two weeks.
- Genuine opportunities for career progression.
- Free lunch on every shift.
- Social budget for fun, team-based activities.
- Invitation to the annual WatchHouse Party with Core Value Awards and amazing prizes.
- 30% off food and WatchHouse retail coffee—anytime.
WatchHouse was born from a passion to do better—with diligence, detail, and a relentless pursuit of excellence at our core. We’re a people-first business that celebrates individuality and places respect, inclusion, and equality at the heart of everything we do. We believe in hiring the right person for the role, valuing personality and potential as much as skills and experience. As a team, we lead with empathy, communicate openly, collaborate effectively, and support one another to succeed. We hold ourselves to high standards, sharing in each other’s successes while staying mindful, kind, and committed to progress. Our four core values - passion, drive, diligence, and empathy - guide every decision we make and shape the culture we’re proud to build together.
Salary range up to £45,000
HR Partner. employer: WatchHouse
Contact Detail:
WatchHouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Partner.
✨Tip Number 1
Network like a pro! Reach out to current or former employees at WatchHouse on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding WatchHouse's core values: Passion, Empathy, Drive, and Diligence. Think of examples from your past that showcase these traits, so you can impress them with your alignment to their culture.
✨Tip Number 3
Practice your responses to common HR scenarios. They’ll likely ask about handling employee relations or performance management. Show them you’re ready to tackle real-life challenges with confidence!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can keep you top of mind. Plus, it shows you’re genuinely interested in joining the WatchHouse team.
We think you need these skills to ace HR Partner.
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the HR Partner role. Highlight your experience in people operations and employee relations, and show how your values align with WatchHouse's core principles.
Showcase Your People Skills: In your application, emphasise your ability to build strong relationships and influence stakeholders. We want to see how you can foster a positive employee experience and support team culture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and experiences, making it easy for us to see your fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and stands out in our recruitment process!
How to prepare for a job interview at WatchHouse
✨Know Your Stuff
Before the interview, dive deep into WatchHouse's values and culture. Familiarise yourself with their core values: Passion, Empathy, Drive, and Diligence. This will help you align your answers with what they truly care about.
✨Showcase Your Experience
Be ready to discuss your HR generalist experience and how it relates to employee relations. Prepare specific examples of how you've managed employee cases or improved processes in previous roles, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Ask Smart Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their onboarding processes or how they measure employee satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
WatchHouse values individuality, so don’t be afraid to let your personality shine through. Share your passion for hospitality and people development, and how you can contribute to fostering a positive team culture. Authenticity goes a long way!