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- Tasks: Lead the floor and counter service, ensuring exceptional guest experiences.
- Company: WatchHouse is a people-first business passionate about coffee and hospitality.
- Benefits: Enjoy free drinks, monthly coffee gifts, free lunches, and team socials.
- Why this job: Join a supportive team that values individuality and offers real career progression.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service required.
- Other info: Access to industry training and a vibrant work environment.
The predicted salary is between 24000 - 36000 £ per year.
Front of House Supervisor, WatchHouse .
In short:
Front of House Supervisors are natural leaders with a passion for delivering best-in-class experiences to every guest who walks through our doors. This role is vital to the smooth and efficient running of our Houses. You will oversee floor and counter service in bustling locations, ensuring exceptional customer service and operational excellence. As the first point of contact for our customers, you’ll embody the WatchHouse Hospitality first ethos – welcoming, knowledgeable, and detail-focused.
Directly reports into: House Manager.
Key Responsibilities:
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Lead and oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.
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Provide unparalleled hospitality, being the first point of contact for customers and creating a welcoming and engaging environment.
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Working alongside the management team in your House to mentor and support your team, providing guidance, training, and encouragement to deliver WatchHouse standards.
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Maintain cleanliness and attention to detail across the House.
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Be a fountain of knowledge for the team when it comes to WatchHouse products and standards.
Key to this Role:
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You live and breathe our Core Values of Passion, Empathy, Diligence and Can Do.
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You are always well presented, adhering to the WatchHouse uniform policy.
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Naturally take charge, inspire confidence in your team, and are proactive in ensuring smooth service.
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You are approachable, reliable, and hardworking.
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A background in supervisory roles within a restaurant or large coffee shop setting
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You have a passion for hospitality and thrive on delivering memorable experiences to every guest.
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You handle the dynamic nature of the role with ease, transitioning between floor and counter service when needed.
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Your friendly demeanor and expertise in WatchHouse coffee and food offerings make you a go-to for both guests and teammates.
What can you expect at WatchHouse :
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Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
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Monthly Coffee Gift – Take home 250 g of premium WatchHouse coffee every month.
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Free Lunch Every Shift – Fuel up with great food on the house.
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Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
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Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
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30% Off All Food – Any House, any time, just for being part of the team.
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30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
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Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
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Supportive Managers – We listen, we care, and we adapt to support your needs.
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Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
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Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
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Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
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Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
Working at WatchHouse .
At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values— passion, can do , diligence, and empathy —we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.
Front of House Supervisor employer: WatchHouse
Contact Detail:
WatchHouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with WatchHouse's core values: Passion, Empathy, Diligence, and Can Do. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples where you've successfully managed a team or improved service quality. Highlighting your ability to inspire and mentor others will resonate well with the hiring managers.
✨Tip Number 3
Engage with the WatchHouse community on social media. Comment on their posts, share your experiences in hospitality, and express your enthusiasm for their brand. This can help you stand out and show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your knowledge of coffee and food offerings. Being well-versed in what WatchHouse provides will not only impress during interviews but also demonstrate your commitment to delivering exceptional guest experiences.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in hospitality settings. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your alignment with WatchHouse's core values. Use specific examples from your past experiences to illustrate how you embody qualities like empathy, diligence, and a 'can do' attitude.
Showcase Your Knowledge: In your application, mention your familiarity with coffee and food offerings, as well as any training or certifications you have in the hospitality industry. This will show that you are not only passionate but also knowledgeable about the products you'll be working with.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Front of House Supervisor role.
How to prepare for a job interview at WatchHouse
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns perfectly with the role's focus on exceptional service.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed a team in the past, highlighting your ability to mentor and support others while maintaining high standards.
✨Know the Company Values
Familiarise yourself with WatchHouse's core values: Passion, Empathy, Diligence, and Can Do. Be ready to discuss how these values resonate with you and provide examples of how you've embodied them in your previous roles.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle various situations that may arise in a busy front-of-house environment. Think through potential challenges and your strategies for ensuring smooth service and guest satisfaction.
