Assistant Manager in England

This January, we are opening the doors to our stunning new House at One Millennium Bridge - an iconic London location where the city meets the Thames. Set against one of the capital's most recognisable backdrops, this beautiful new space will bring WatchHouse's signature Modern Coffee experience to the heart of the riverfront. We're on the lookout to build our team for this exciting new chapter. If you're passionate about great coffee, exceptional hospitality, and being part of something special from day one - we'd love to hear from you.

An Assistant House Manager at WatchHouse is the embodiment of our Core Values and brand standards. They assist in ensuring the House delivers exceptional guest experiences, supports excellent financial performance, and contributes to operational excellence. By working closely with the House Manager, they help create a vibrant, dynamic, and welcoming environment for both team members and guests. This role requires a hands-on approach to support the needs of the team and guests, keeping WatchHouse at the forefront of hospitality. At WatchHouse, we are committed to teaching and developing our Assistant House Managers—if you bring the drive and enthusiasm, we'll provide the tools to help you thrive.

Key Responsibilities:

• Support and Motivate the Team: Assist in fostering a collaborative and passionate work environment, encouraging the team to consistently perform at their best.
• Assist in Financial Oversight: Support the House Manager with financial responsibilities, focusing on KPIs, and identifying ways to increase revenue and drive efficiency.
• Daily Operations: Help oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day, understanding that hospitality sets WatchHouse apart.
• Opening and Closing Procedures: Assist in ensuring smooth opening and closing procedures, proactively manage issues, and help maintain a well-stocked and functional cafe.
• Mentorship and Development: Actively support the mentoring and development of team members, ensuring opportunities for growth within WatchHouse.
• Compliance and Standards: Help manage and maintain compliance within the House, from daily due diligence to EHO inspections.
• Cleanliness and Service: Support the House Manager in upholding the highest standards of cleanliness, quality, and service across the House.
• Workplace Culture: Contribute to creating a vibrant, sociable, and exciting workplace that employees are proud to be a part of.
• Problem-Solving: Address challenges with a proactive and solutions-oriented mindset, ensuring a seamless customer experience.
• Collaboration with Senior Management: Work closely with the House Manager and senior management to align the House with WatchHouse vision and goals.

In short: At WatchHouse, the Assistant House Manager role is a hands-on position supporting the leadership in a fast-paced, premium environment. With a focus on people, quality, and performance, you'll assist the House Manager in delivering exceptional experiences for both employees and guests. This role is perfect for individuals who are passionate about specialty coffee, hospitality, and leadership, and are looking to grow their careers.

Key Skills:

• Live and breathe the WatchHouse Core Values of Passion, Empathy, Diligence and Can Do.
• Always maintain a high level of personal hygiene and appearance.
• A hands-on leader who motivates and supports their team to achieve operational and personal excellence.
• Comprehensive understanding of Food Hygiene and Health.