Coffee Shop Manager.

About WatchHouseWatchHouse is a group of specialty coffee houses located in iconic neighbourhoods across London, Bath and New York. We are dedicated to elevating the coffee experience through our \”Modern Coffee\” philosophy. From our award‐winning brews to our unmatched hospitality, we\’re proud to have been named Europe\’s Best Coffee Shop Chain at the 2024 European Coffee & Hospitality Awards.

Exciting New ChapterWe\’re opening new locations soon at Battersea Power Station, Millennium Bridge, and Clapham, and we want you to be part of something special.

House Manager RoleAs House Manager, you\’ll embody WatchHouse, champion core values, uphold brand standards, and lead the team with passion and purpose. You\’ll ensure operational excellence, deliver outstanding financial results, and foster a culture where both team and guests thrive.

Directly Reports into: Area Operations Manager

Key Responsibilities

Motivate and empower your team to consistently perform at their best, fostering a collaborative and passionate work environment.

Take ownership of the House\’s financials, focusing on KPIs and continuously seeking ways to increase revenue and drive efficiency.

Oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day.

Ensure smooth opening and closing procedures, proactively manage issues, and maintain a well‐stocked and functional cafe.

Mentor and develop the team, ensuring opportunities for growth and development within WatchHouse.

Manage and maintain compliance, from daily due diligence to EHO inspections.

Uphold the highest standards of cleanliness, quality, and service across the House.

Create a vibrant, sociable, and exciting workplace that employees are proud to be a part of.

Address challenges with a proactive and solutions‐oriented mindset, ensuring a seamless customer experience.

Work closely with senior management to align the House with WatchHouse\’s vision and goals.

Key Skills

Live and breathe the WatchHouse Core Values of Passion, Empathy, Diligence and Can Do.

Maintain a high level of personal hygiene and appearance.

Hands‐on leader who motivates and supports the team to achieve operational and personal excellence.

Comprehensive understanding of Food Hygiene and Health & Safety standards.

Strong understanding of financial metrics and the ability to drive a profitable and high‐performing site.

Skilled in managing both front‐of‐house and back‐of‐house operations in a high‐volume environment.

Passionate about creating outstanding customer experiences with attention to detail and quality.

Thrives in a fast‐paced environment, adjusting as needed to meet evolving business needs.

Committed to mentoring and developing team members to help them grow and succeed.

Unwavering focus on cleanliness, organization, and maintaining impeccable service levels.

Quick thinker who can address and resolve issues efficiently and effectively.

Confident in making decisions, taking ownership, and leading independently.

What You Can Expect At WatchHouse

Beautifully designed Houses, industry‐leading equipment, and a team of hospitality professionals.

Contracted hours every week for stability and work‐life balance.

Access to the House Manager bonus scheme (up to £8,000 per year).

Free WatchHouse-made drinks (even on your days off).

On‐ and off‐shift training during the first weeks.

Access to SCA training and 250g of free coffee each month.

Access to the Cycle to Work scheme.

One day off following shift induction within the first two weeks.

Genuine opportunities for career growth within WatchHouse.

Free lunch on every shift.

A social budget for each location to enjoy time with the team.

An invitation to the annual WatchHouse Party, including Core Value Awards and prizes such as a trip to Coffee Farms.

30% off food at any WatchHouse.

30% off our retail coffee anytime.

Working at WatchHouseWatchHouse was born from a passion to do better. Diligence and attention to detail are paramount. We strive for perfection and care deeply about the people around us. We are a people‐first business, curious and interested in those around us. We treat everyone with respect and pride ourselves on an environment where diversity is celebrated, equality is insisted, and inclusion is expected. We value individuality and believe the right person for the role should bring personality and unique strengths. Everyone is treated based on abilities, skills, performance, and behaviour assessed against the WatchHouse job description requirements.

We are patient, considerate, encouraging, approachable, and communicate brilliantly. We plan ahead, prioritise, and respect others\’ time. We complete every task to the best of our ability, ask for help when needed, and work cohesively with other departments. We build trust and camaraderie, inspiring others to work effectively together. Our four core values — passion, can do, diligence, and empathy — guide our decisions. To grow and succeed at WatchHouse, these values should resonate with you and drive your ambition.

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