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- Tasks: Lead and inspire a dynamic team in delivering exceptional coffee experiences.
- Company: Join WatchHouse, a vibrant hospitality business in iconic London locations.
- Benefits: Enjoy free coffee, lunch on shifts, and discounts on food and retail.
- Why this job: Step into a leadership role with growth opportunities in a fun, fast-paced environment.
- Qualifications: Passion for coffee, strong leadership skills, and a commitment to customer service.
- Other info: Flexible shifts and a focus on diversity and inclusion in the workplace.
The predicted salary is between 30000 - 40000 £ per year.
The role of Assistant Manager is integral to the success of any hospitality business. You are the eyes and ears on the ground; collecting feedback from customers and team to share with your management team. You support the manager with back of house tasks as well as ensuring the smooth and successful service is happening each day. We take the role of Assistant Manager very seriously at WatchHouse, as we see them as the future managers of the business. You’ll have access to a range of in house learning and development programmes and the opportunity for promotion and transfer across the sites as the company develops. If you are looking to take your next step in hospitality and join an exciting and growing business then make sure to apply.
Key Aspects Of The Role
- Lead, inspire and motivate the team so that everyone performs to their absolute best, alongside the House Manager.
- Effectively managing the large team on site and working alongside them to deliver the Modern Coffee experience.
- Drive to build a high performing House focusing on KPIs.
- Continuing to look for ways to drive your shop’s financial performance.
- A people-focused Manager, always getting the best from the people around them.
- Demonstrate unparalleled hospitality by creating a warm, positive and welcoming atmosphere.
- High standards of food and beverage service in a fast paced environment.
- Ensure opens and closes run smoothly, admin and issues are dealt with proactively, and the cafe is always appropriately stocked with products and equipment.
- Encourage and create a vibrant, exciting and sociable place of work.
- Be driven by high standards and instill this same motivation within your team.
About You
- A hands‑on inspiring leader with an eye for detail, a love of great food and coffee, with a commitment to delivering unrivaled customer experience.
- An autonomous manager who takes full ownership for their cafe and their team.
- A natural leader. The Assistant House Manager leads the team in the efficient running of the coffee bar both front and back of house in order to achieve operational excellence.
- They manage our locations in the absence of the House Manager.
- A passion for the development and training of people in order to build and develop a highly skilled and high‑achieving team that can cope with the pressures and demands of a high volume site.
This is a full time role contracted to 40 hours per week working 5 days out of 7 per week, weekend work is expected.
In Short, At WatchHouse You Can Expect
- Beautifully designed Houses in some of London's most iconic locations.
- Guaranteed contracted hours every week.
- Great flexible shift times.
- Free WatchHouse coffee & WatchHouse drinks (even on days off).
- Free lunch on every shift!
- 30% of food when you aren’t working.
- 30% of our WH retail range.
- Training available and opportunities for career growth and development across the business.
WatchHouse is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. A company where we believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.
Assistant Manager - Espresso Bar employer: WatchHouse
Contact Detail:
WatchHouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Espresso Bar
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll need to inspire and motivate your team. Think of examples from your past experiences where you've led a group or handled a tricky situation. This will help you shine during the interview.
✨Tip Number 3
Be ready to discuss how you can drive performance and improve KPIs. Have some ideas in mind about how you would enhance the coffee bar experience and boost sales. This shows you're proactive and ready to take ownership of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the WatchHouse family!
We think you need these skills to ace Assistant Manager - Espresso Bar
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to delivering exceptional customer service and how you inspire those around you.
Tailor Your Application: Make sure to customise your application to reflect the key aspects of the Assistant Manager role. Use the job description as a guide and align your skills and experiences with what WatchHouse is looking for in a candidate.
Highlight Leadership Skills: As an Assistant Manager, you'll be leading a team, so don’t forget to showcase your leadership abilities. Include examples of how you've motivated and inspired others in previous roles, and how you can bring that energy to WatchHouse.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at WatchHouse!
How to prepare for a job interview at WatchHouse
✨Know Your Coffee
As an Assistant Manager at an espresso bar, it's crucial to have a solid understanding of coffee. Brush up on different brewing methods, bean origins, and flavour profiles. This knowledge will not only impress your interviewers but also show your passion for the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or resolved conflicts. Highlighting your ability to inspire and manage a team will resonate well with the hiring managers at WatchHouse.
✨Emphasise Customer Experience
Since hospitality is all about the customer, be ready to discuss how you've enhanced customer experiences in previous roles. Share specific stories where you went above and beyond to ensure satisfaction, as this aligns perfectly with the values of WatchHouse.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their training programmes or how they measure success in their cafes. This demonstrates your eagerness to grow and contribute to the team.