Assistant Manager.

WatchHouse is a group of specialty coffee houses across London, Bath and New York. We are passionate about people, coffee and places and every day we live our vision to enrich and inspire through Specialty Coffee. We are dedicated to elevating the coffee experience through our "Modern Coffee" philosophy. From our award-winning brews to our unmatched hospitality, we’re proud to have been named Europe’s Best Coffee Shop Chain at the 2024 European Coffee & Hospitality Awards. Now, we’re entering an exciting new chapter—with stunning new locations launching soon near Millennium Bridge.

We’re looking for skilled and experienced Assistant Coffee Shop Managers who have experience in managing high volume venues with coffee knowledge being a bonus! This is your opportunity to be part of something truly special. The role of Assistant Manager is integral to the success of any hospitality business. You are the eyes and ears on the ground; collecting feedback from customers and team to share with your management team. You support the manager with back of house tasks as well as ensuring the smooth and successful service is happening each day. We take the role of Assistant Manager very seriously at WatchHouse, as we see them as the future managers of the business. You’ll have access to a range of in-house learning and development programmes and the opportunity for promotion and transfer across the sites as the company develops. If you are looking to take your next step in hospitality and join an exciting and growing business then make sure to apply.

Key Aspects Of The Role

• Lead, inspire and motivate the team so that everyone performs to their absolute best, alongside the House Manager.
• Effectively manage the large team on site and work alongside them to deliver the Modern Coffee experience.
• Drive to build a high performing House focusing on KPIs.
• Continuously look for ways to drive your shop’s financial performance.
• A people-focused Manager, always getting the best from the people around them.
• Demonstrate unparalleled hospitality by creating a warm, positive and welcoming atmosphere.
• Maintain high standards of food and beverage service in a fast-paced environment.
• Ensure opens and closes run smoothly, admin and issues are dealt with proactively, and the cafe is always appropriately stocked with products and equipment.
• Encourage and create a vibrant, exciting and sociable place of work.
• Be driven by high standards and instil this same motivation within your team.

About You

• A hands-on inspiring leader with an eye for detail, a love of great food and coffee, with a commitment to delivering unrivalled customer experience.
• An autonomous manager who takes full ownership for their cafe and their team.
• A natural leader. The Assistant House Manager leads the team in the efficient running of the coffee bar both front and back of house in order to achieve operational excellence.
• They manage our locations in the absence of the House Manager.
• A passion for the development and training of people in order to build and develop a highly skilled and high-achieving team that can cope with the pressures and demands of a high volume site.

What Can You Expect At WatchHouse

• Beautifully designed Houses, working on industry leading equipment and with fellow hospitality professionals.
• Contracted hours every week to give you stability and the ability to plan your personal life.
• Free WatchHouse made drinks (even on your days off!).
• On and off shift training when you join the team to ensure you are set for success.
• Access to SCA training.
• 250g of free coffee each month.
• Access to the Cycle to work scheme.
• A day off shift induction within your first two weeks of joining WatchHouse.
• Genuine opportunities for career growth within WatchHouse as we continue to grow.
• Free lunch on every shift.
• A social budget for each location to have fun with your team outside of work.
• An invite to the annual WatchHouse Party; including presenting the Core Value Awards and prizes such as a trip to Coffee Farms!
• 30% off food in any of our Houses, any time.
• 30% off our WatchHouse retail coffee, anytime.

Working at WatchHouse

WatchHouse was born from a passion to do better. Diligence and attention to detail are paramount to what we do, we focus on the detail. We strive for perfection. We really care. We are a people-first business, curious and interested in those around us. We treat everyone with respect. We pride ourselves on creating an environment where diversity is celebrated, equality is insisted and inclusion expected.

A company where we believe in having the right person in the role; personality and individuality at the top of the list of what we are looking for in applications and throughout our hiring process. We also know that everyone is different, and we value and respect diversity, standing up for equality and standing against any form of discrimination. Decisions about and the treatment of people at work should be based on the individual’s abilities, skills, performance and behaviour- these should be assessed against the WatchHouse job description requirements for each individual role.

We are always patient and considerate towards others. Encouraging, approachable and communicating brilliantly. We strive to be the best we can be, by giving and receiving regular and honest feedback in a professional manner. We plan ahead, prioritise and are mindful and respect the time of others. We complete every task to the best of our ability. Always happy to ask for help, work in cohesion with other people/departments and share successes.

We work to make WatchHouse an environment of trust and camaraderie, where others are inspired to play their part in working effectively together. Building strong relationships with others and demonstrating positive energy. We recognise and value the contribution of others across the business, working together to deliver the Modern Coffee experience to each and every person touched by our business.

Our four core values - passion, can do, diligence and empathy - are what make WatchHouse who we are. Our decisions are made based on these principles. To grow and succeed at WatchHouse, it is imperative that these values also resonate strongly with you and can drive your ambition in the same way they do ours.