Front of House Team Member

As a Front of House Team Member at WatchHouse, you will be at the forefront of delivering our Modern Coffee Experience. Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.

What can you expect at WatchHouse:

• Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
• Monthly Coffee Gift – Take home 250g of premium WatchHouse coffee every month.
• Free Lunch Every Shift – Fuel up with great food on the house.
• Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
• Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms.
• 30% Off All Food – Any House, any time, just for being part of the team.
• 30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
• Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
• Supportive Managers – We listen, we care, and we adapt to support your needs.
• Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
• Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
• Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.

Key Responsibilities as a Front of House team member in WatchHouse:

• Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest.
• Be knowledgeable about WatchHouse coffee and food offerings, confidently guiding customers through the menu.
• Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards.
• Maintain a clean and organized floor, ensuring the space is always inviting and reflective of WatchHouse’s brand standards.
• Adapting to both counter service and floor service as required.
• Collaborate with your team and managers and support where needed.

Key to this Role:

• Live and breathe the WatchHouse core values of Passion, Empathy, Diligence and Can Do.
• Always remain presentable and adhere to the WatchHouse uniform standards.
• You’re proactive and looking for opportunities to help, whether it’s assisting teammates, serving customers, or keeping the space running smoothly.
• You bring expert-level knowledge of WatchHouse’s coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth.
• You take pride in delivering a premium experience, creating a place where guests feel valued and connected.
• This is more than just a job— it’s a chance to grow your career in hospitality as WatchHouse expands.

At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values—passion, can do, diligence, and empathy—we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.