At a Glance
- Tasks: Create memorable guest experiences while serving delicious coffee and food.
- Company: Join the vibrant team at WatchHouse, where hospitality meets passion.
- Benefits: Enjoy free drinks, lunch, monthly coffee gifts, and team celebrations.
- Other info: Real career progression opportunities in beautifully designed spaces.
- Why this job: Be part of a supportive environment that values your growth and creativity.
- Qualifications: A passion for coffee and a knack for outstanding customer service.
The predicted salary is between 22000 - 26000 £ per year.
As a Front of House Team Member at WatchHouse, you will be at the forefront of delivering our Modern Coffee Experience. Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.
What can you expect at WatchHouse:
- Free Coffee & Drinks – Sip on your favourite drinks, even on your days off.
- Monthly Coffee Gift – Take home 250g of premium WatchHouse coffee every month.
- Free Lunch Every Shift – Fuel up with great food on the house.
- Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
- Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms.
- 30% Off All Food – Any House, any time, just for being part of the team.
- 30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
- Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
- Supportive Managers – We listen, we care, and we adapt to support your needs.
- Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
- Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
- Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
Key Responsibilities as a Front of House team member in WatchHouse:
- Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest.
- Be knowledgeable about WatchHouse coffee and food offerings, confidently guiding customers through the menu.
- Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards.
- Maintain a clean and organized floor, ensuring the space is always inviting and reflective of WatchHouse’s brand standards.
- Adapt to both counter service and floor service as required.
- Collaborate with your team and managers and support where needed.
Key to this Role:
- Live and breathe the WatchHouse core values of Passion, Empathy, Diligence and Can Do.
- Always remain presentable and adhere to the WatchHouse uniform standards.
- Proactive and looking for opportunities to help, whether it’s assisting teammates, serving customers, or keeping the space running smoothly.
- Bring expert-level knowledge of WatchHouse’s coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth.
- Take pride in delivering a premium experience, creating a place where guests feel valued and connected.
- More than just a job—an opportunity to grow your career in hospitality as WatchHouse expands.
Front of House Pro — Craft Memorable Guest Experiences employer: WatchHouse - Somerset House
At WatchHouse, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As a Front of House Pro, you'll enjoy unique benefits such as free coffee and lunch every shift, a monthly coffee gift, and opportunities for real career progression in beautifully designed spaces. Join a passionate team where your contributions are valued, and experience the joy of creating memorable guest experiences while developing your skills in the hospitality industry.
Contact Details:
WatchHouse - Somerset House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Pro — Craft Memorable Guest Experiences
✨Tip Number 1
Get to know the company culture before your interview. Dive into WatchHouse's values and vibe, so you can show how you fit right in. It’s all about that passion for coffee and hospitality!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to create memorable guest experiences. Role-play with a friend or even in front of a mirror to nail that warm, welcoming approach.
✨Tip Number 3
Be ready to share your love for coffee! Brush up on your knowledge of specialty coffee and food offerings. This will not only impress your interviewers but also show that you’re genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the WatchHouse family from the get-go!
We think you need these skills to ace Front of House Pro — Craft Memorable Guest Experiences
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for coffee and hospitality shine through! We want to see how excited you are about creating memorable experiences for our guests.
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for team members who embody our core values of Passion, Empathy, Diligence, and Can Do. Let us know how you live these values!
Tailor Your Application:Make sure to customise your application to reflect the role of Front of House Pro. Highlight any relevant experience and skills that align with delivering exceptional guest experiences and working in a team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at WatchHouse - Somerset House
✨Know Your Coffee
Brush up on your knowledge of specialty coffee and the offerings at WatchHouse. Be ready to discuss different types of coffee, brewing methods, and what makes WatchHouse unique. This will show your passion for the product and help you connect with the interviewers.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your alignment with WatchHouse's core values of Passion and Empathy.
✨Emphasise Teamwork
Since collaboration is key in this role, be ready to talk about how you work well in a team. Share stories that highlight your ability to support teammates and adapt to different service styles, whether it’s counter or floor service.
✨Dress the Part
Make sure you present yourself in a way that reflects the WatchHouse brand. Dress smartly and adhere to any uniform standards they might have. First impressions matter, and looking the part can set a positive tone for the interview.
