At a Glance
- Tasks: Lead a vibrant espresso bar, ensuring exceptional guest experiences and team success.
- Company: Join WatchHouse, a passionate and innovative coffee brand.
- Benefits: Enjoy free coffee, lunch, and a supportive work environment with career growth.
- Other info: Experience a dynamic workplace with opportunities for personal and professional development.
- Why this job: Be the heart of hospitality, creating memorable experiences for guests and your team.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
House Manager, WatchHouse. In Short: House Manager is the embodiment of WatchHouse - from Core Values to brand standards, the House Manager is a leader with passion and purpose at their core. Ensuring your House delivers exceptional guest experiences and delivers excellent financial performance along with operational excellence, and owning the success of your team. You create a vibrant, dynamic, and welcoming environment for both your team and guests. This role needs a hands‑on approach- you keep your ear to the ground on the needs of your team and guests to ensure we are always at the forefront of hospitality. At WatchHouse, we believe in teaching and developing our managers— if you bring the leadership, we’ll equip you with the tools to thrive.
Directly Reports: Area Operations Manager.
Key Responsibilities:
- Motivate and empower your team to consistently perform at their best, fostering a collaborative and passionate work environment.
- Take ownership of your House’s financials, focusing on KPIs, and continuously seek ways to increase revenue and drive efficiency.
- Oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day, knowing that hospitality is what sets WatchHouse apart.
- Ensure smooth opening and closing procedures, proactively manage issues, and maintain a well‑stocked and functional cafe.
- Actively mentor and develop your team, ensuring opportunities for growth and development within WatchHouse.
- Manage and maintain all compliance in your House, from daily due diligence to EHO inspections.
- Uphold and instil the highest standards of cleanliness, quality, and service across the House.
- Create a vibrant, sociable, and exciting workplace that employees are proud to be a part of.
- Address challenges with a proactive and solutions‑oriented mindset, ensuring a seamless customer experience.
- Work closely with senior management to align your House with WatchHouse’s vision and goals.
Key Skills:
- Live and breathe the WatchHouse Core Values of Passion, Empathy, Diligence and Can Do.
- Always maintain a high level of personal hygiene and appearance.
- A hands‑on leader who motivates and supports their team to achieve operational and personal excellence.
- Comprehensive understanding of Food Hygiene and Health & Safety standards.
- Strong understanding of financial metrics and the ability to drive a profitable and high‑performing site.
- Skilled in managing both front‑of‑house and back‑of‑house operations in a high‑volume environment.
- Passionate about creating outstanding customer experiences with attention to detail and quality.
- Thrive in a fast‑paced environment, adjusting as needed to meet evolving business needs.
- Committed to mentoring and developing your team members to help them grow and succeed.
- Unwavering focus on cleanliness, organization, and maintaining impeccable service levels.
- Quick thinker who can address and resolve issues efficiently and effectively.
- Confident in making decisions, taking ownership, and leading your House independently.
What can you expect at WatchHouse:
- Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
- 40‑hour Contract – Benefit from stable, consistent hours with a schedule that supports life outside of work.
- Monthly Coffee Gift – Take home 250g of premium WatchHouse coffee every month.
- Free Lunch Every Shift – Fuel up with great food on the house.
- Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
- Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
- 30% Off All Food – Any House, any time, just for being part of the team.
- 30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
- Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry‑leading tools, surrounded by passionate hospitality professionals.
- Supportive Managers – We listen, we care, and we adapt to support your needs.
- Best‑in‑Class Training – From your first shift, we set you up for success with on‑ and off‑shift development.
- Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
- Off‑Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
- Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
General Manager - Espresso Bar in City of Westminster employer: WatchHouse - Marble Arch
At WatchHouse, we pride ourselves on being an exceptional employer that fosters a vibrant and dynamic work culture. As a General Manager, you will not only lead a passionate team but also benefit from comprehensive training, career progression opportunities, and unique perks such as free coffee and meals during shifts. Our commitment to employee growth and a supportive environment ensures that you can thrive both personally and professionally in our beautifully designed spaces.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Espresso Bar in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even just chat with folks at your favourite coffee spots. You never know who might have a lead on that perfect General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your experiences and how you’ve created vibrant environments in past roles. Remember, they want to see the real you!
✨Tip Number 3
Be proactive! If you see a job you love, don’t just wait for the application process. Reach out directly to the hiring manager or team. Express your interest and ask about the role. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in hospitality and coffee culture. Whether it’s through online courses or workshops, showing that you’re committed to personal growth can really impress potential employers. Plus, it’s a great way to boost your confidence!
We think you need these skills to ace General Manager - Espresso Bar in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through. We want to see how you embody the core values of WatchHouse, so share your experiences that reflect your enthusiasm and commitment to creating exceptional guest experiences.
Be Specific About Your Experience:Don’t just list your previous roles; tell us about specific achievements and challenges you've faced. Highlight how you’ve motivated teams, managed financials, or improved operations. This helps us see how you can bring your hands-on approach to our House.
Tailor Your Application:Make sure to tailor your application to the General Manager role at WatchHouse. Use keywords from the job description and align your skills with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy and ready to embrace our modern approach!
How to prepare for a job interview at WatchHouse - Marble Arch
✨Know Your Core Values
Before the interview, make sure you understand WatchHouse's core values: Passion, Empathy, Diligence, and Can Do. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial for the House Manager role.
✨Showcase Your Leadership Style
Be prepared to discuss your hands-on leadership approach. Share specific instances where you've motivated and empowered your team, and how you’ve created a vibrant work environment. This will show that you can lead effectively while maintaining a positive atmosphere.
✨Understand Financial Metrics
Brush up on your knowledge of financial metrics relevant to running a café. Be ready to discuss how you’ve previously managed KPIs and driven profitability. This will demonstrate your ability to take ownership of the House’s financial performance.
✨Prepare for Operational Scenarios
Think about potential challenges you might face in daily operations and how you would address them. Prepare to discuss your problem-solving skills and how you ensure a seamless customer experience, as this is key to excelling in the role.
