At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences and operational excellence.
- Company: Join WatchHouse, a dynamic coffee house with a passion for hospitality.
- Benefits: Enjoy free coffee, lunch, and a supportive work environment with career growth opportunities.
- Other info: Access best-in-class training and enjoy a fun, sociable workplace.
- Why this job: Be a hands-on leader in a fast-paced setting, making a real impact on your team's success.
- Qualifications: Strong leadership skills and a passion for creating outstanding customer experiences.
The predicted salary is between 25000 - 30000 £ per year.
In Short: House Manager is the embodiment of WatchHouse - from Core Values to brand standards, the House Manager is a leader with passion and purpose at their core. Ensuring your House delivers exceptional guest experiences and excellent financial performance along with operational excellence, and owning the success of your team. You create a vibrant, dynamic, and welcoming environment for both your team and guests. This role needs a hands‑on approach - you keep your ear to the ground on the needs of your team and guests to ensure we are always at the forefront of hospitality. At WatchHouse, we believe in teaching and developing our managers— if you bring the leadership, we’ll equip you with the tools to thrive.
Directly Reports: Area Operations Manager.
Key Responsibilities:
- Motivate and empower your team to consistently perform at their best, fostering a collaborative and passionate work environment.
- Take ownership of your House’s financials, focusing on KPIs, and continuously seek ways to increase revenue and drive efficiency.
- Oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day, knowing that hospitality is what sets WatchHouse apart.
- Ensure smooth opening and closing procedures, proactively manage issues, and maintain a well‑stocked and functional cafe.
- Actively mentor and develop your team, ensuring opportunities for growth and development within WatchHouse.
- Manage and maintain all compliance in your House, from daily due diligence to EHO inspections.
- Uphold and instil the highest standards of cleanliness, quality, and service across the House.
- Create a vibrant, sociable, and exciting workplace that employees are proud to be a part of.
- Address challenges with a proactive and solutions‑oriented mindset, ensuring a seamless customer experience.
- Work closely with senior management to align your House with WatchHouse’s vision and goals.
Key Skills:
- Live and breathe the WatchHouse Core Values of Passion, Empathy, Diligence and Can Do.
- Always maintain a high level of personal hygiene and appearance.
- A hands‑on leader who motivates and supports their team to achieve operational and personal excellence.
- Comprehensive understanding of Food Hygiene and Health & Safety standards.
- Strong understanding of financial metrics and the ability to drive a profitable and high‑performing site.
- Skilled in managing both front‑of‑house and back‑of‑house operations in a high‑volume environment.
- Passionate about creating outstanding customer experiences with attention to detail and quality.
- Thrive in a fast‑paced environment, adjusting as needed to meet evolving business needs.
- Committed to mentoring and developing your team members to help them grow and succeed.
- Unwavering focus on cleanliness, organization, and maintaining impeccable service levels.
- Quick thinker who can address and resolve issues efficiently and effectively.
- Confident in making decisions, taking ownership, and leading your House independently.
What can you expect at WatchHouse:
- Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
- 40‑hour Contract – Benefit from stable, consistent hours with a schedule that supports life outside of work.
- Monthly Coffee Gift – Take home 250g of premium WatchHouse coffee every month.
- Free Lunch Every Shift – Fuel up with great food on the house.
- Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
- Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
- 30% Off All Food – Any House, any time, just for being part of the team.
- 30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
- Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry‑leading tools, surrounded by passionate hospitality professionals.
- Supportive Managers – We listen, we care, and we adapt to support your needs.
- Best‑in‑Class Training – From your first shift, we set you up for success with on‑ and off‑shift development.
- Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
- Off‑Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
- Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
House Manager employer: WatchHouse - Maltby Street
At WatchHouse, we pride ourselves on being an exceptional employer that fosters a vibrant and dynamic work culture. As a House Manager, you will not only lead a passionate team but also benefit from comprehensive training, career progression opportunities, and unique perks such as free coffee and lunch every shift. Our commitment to employee growth and well-being ensures that you thrive in a supportive environment while delivering outstanding guest experiences.
Contact Details:
WatchHouse - Maltby Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a House Manager role. You never know who might have the inside scoop on an opening at WatchHouse or elsewhere.
✨Tip Number 2
Get hands-on! If you can, volunteer or shadow someone in a similar role. This not only gives you insight into the day-to-day but also shows potential employers that you're proactive and passionate about the industry.
✨Tip Number 3
Show off your personality! When you get the chance to meet with hiring managers, be yourself. Let your passion for hospitality shine through and share your vision for creating a vibrant environment at WatchHouse.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the WatchHouse family.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through. We want to see how you embody the core values of WatchHouse, so share your experiences that reflect your enthusiasm and commitment to creating exceptional guest experiences.
Be Specific About Your Skills:Make sure to highlight your relevant skills and experiences in your application. Whether it's your understanding of financial metrics or your hands-on leadership style, we want to know how you can contribute to our vibrant environment and operational excellence.
Tailor Your Application:Don’t just send a generic application! Tailor it to the House Manager role by addressing the key responsibilities and skills mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at WatchHouse - Maltby Street
✨Know Your Core Values
Before the interview, make sure you understand WatchHouse's core values: Passion, Empathy, Diligence, and Can Do. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial for the House Manager role.
✨Showcase Your Leadership Style
Be prepared to discuss your hands-on leadership approach. Share specific instances where you've motivated and empowered your team, and how you’ve created a vibrant work environment. This will show that you can lead effectively while fostering collaboration.
✨Understand Financial Metrics
Brush up on your knowledge of financial performance indicators relevant to the hospitality industry. Be ready to discuss how you’ve previously managed budgets or increased revenue in past roles, as this is key for taking ownership of your House’s financials.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific challenges in a fast-paced environment. Think through potential scenarios related to guest experiences or team dynamics, and prepare solutions that reflect a proactive and solutions-oriented mindset.
