At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences in a dynamic coffee environment.
- Company: Join WatchHouse, an innovative specialty coffee brand with a passion for excellence.
- Benefits: Enjoy competitive pay, career development, and perks like free coffee and meals.
- Other info: Access training, competitions, and a supportive team culture while enjoying monthly socials.
- Why this job: Be part of a people-first culture that values diversity and fosters growth.
- Qualifications: 1 year of hospitality leadership experience and a passion for coffee and service.
The predicted salary is between 31500 - 38500 £ per year.
About Watch House
Founded in 2014 in Bermondsey, London, we have grown from a neighbourhood coffee House into an international specialty coffee brand.
Our purpose is, and has always been, to evolve and elevate experiences.
Our pursuit of excellence across coffee, design, and hospitality is what we call Modern Coffee.
From Espresso Bars to Brunch Houses, we welcome guests within the world's most vibrant neighbourhoods across London, Bath, New York, and beyond.
Our Core Values of Passion, Empathy, Diligence, and Drive are our shared language.
They set one standard across all of our Houses.
They shape how we work, how we grow, and how every guest feels when they walk through our doors.
Join our team and grow with us.
About the Supervisor role
The Supervisor actively supports the successful day-to-day operation of the House, ensuring elevated guest experiences, high service standards and a smooth shift.
Through effective and confident shift leadership, the Supervisor motivates and supports the wider team, maintains operational excellence and fosters a positive, engaging team culture while ensuring the House consistently delivers our brand standards.
- What you will bring
- Minimum 1 year of experience in a hospitality leadership or supervisory role, with a solid understanding of team and service expectations.
- Strong communication and interpersonal skills, ability to build genuine connections with guests and foster positive relationships across the team.
- Excellent shift leadership and organisational skills, manage priorities, adapt to changing business needs, and support day-to-day operations.
- Excellent attention to detail and a commitment to maintaining high standards of quality, service, and operational excellence.
- Strong problem-solving and decision-making skills, remain calm and effective in a fast-paced environment.
- Professional, reliable, and accountable, with a strong sense of ownership and adaptability across service areas and shift patterns.
- A passion for hospitality, specialty coffee, food, and delivering exceptional guest experiences.
What you will do
- Deliver exceptional hospitality that creates memorable guest experiences and inspires repeat visits.
- Share your knowledge of specialty coffee, food, and retail offerings to confidently guide guests, while supporting and educating the team to continually develop product expertise.
- Lead the team to drive a positive, supportive, and high-performing House.
- Prepare and serve food and drinks efficiently, upholding exceptional quality, brand standards, policies, and procedures to ensure safe, consistent operations.
- Maintain a clean, organised, and welcoming House that reflects brand and operational standards.
- Adapt confidently across counter service, floor service, and other areas of the House as required.
- Build genuine relationships with guests, foster a sense of community, and confidently resolve guest queries.
- Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction.
What we offer
- Hourly rate of £13.15 plus tronc (Brunch House)
- 40-hour full-time contract, daytime only with no late finishes.
- Refer a friend bonus of up to £500 when you bring great people into the team.
- Employee Assistance Programme with Hospitality Action, offering confidential support whenever you need it.
- Monthly pay, plus access to Stream so you can draw on part of your earned wages before payday and access exclusive discounts.
- Your own Career Pathway and training plan, with best-in-class development on and off shift.
- Specialty Coffee Association (SCA) training to expand your coffee knowledge and skills (role dependent).
- Access to worldwide coffee competitions, win trips to origins and suppliers visit (role dependent).
- Lunch provided every shift along with selected coffee and drinks (even on your days off).
- Complimentary 1829 blend to take home every month.
- 30% off food and retail coffee in any House, any time.
- A monthly team social budget (performance-based) to celebrate with your team.
- Annual Core Values awards and team party.
- Working at Watch House
We are a people-first business that celebrates diversity, insists on equality and expects inclusion.
We hire for personality and individuality, value everyone's differences and stand firmly against discrimination of any kind.
Every decision is based fairly on skills, abilities, performance and behaviour.
We work with empathy and professionalism, communicate openly, share honest feedback and support one another to be our best.
Our Job Application Privacy Notice
We embrace AI and encourage its thoughtful use in your application, but most importantly, we want to hear your voice and understand the experience, perspective and individuality you would bring to Watch House.
Supervisor in City of Westminster employer: WatchHouse - Fitzrovia
WatchHouse - Fitzrovia offers a vibrant work culture centered around its core values of Passion, Empathy, Diligence, and Drive. Employees have the opportunity to grow within an international specialty coffee brand that prioritizes excellence in coffee, design, and hospitality. The company provides generous team perks and a supportive environment for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WatchHouse - Fitzrovia. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WatchHouse - Fitzrovia
Don't be shy about reaching out to WatchHouse - Fitzrovia directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WatchHouse - Fitzrovia and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WatchHouse - Fitzrovia
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
