Front of House team member.

Front of House team member at Watch House

In short: As a Front of House Team Member at Watch House, you will be at the forefront of delivering our Modern Coffee Experience.

Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.

Report into: House Manager.

• What can you expect at Watch House
• Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
• Monthly Coffee Gift – Take home 250g of premium Watch House coffee every month.
• Free Lunch Every Shift – Fuel up with great food on the house.
• Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
• Annual Watch House Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
• 30% Off All Food – Any House, any time, just for being part of the team.
• 30% Off Retail Coffee – Stock up on your favourite Watch House blends whenever you like.
• Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
• Supportive Managers – We listen, we care, and we adapt to support your needs.
• Best-in-Class Training – From your first shift, we set you up for success with on‑and off‑shift development.
• Off‑Shift Induction Experience – Get to know Watch House culture with a full day induction in your first two weeks.
• Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.

Key Responsibilities as a Front of House team member in Watch House

• Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest.
• Be knowledgeable about Watch House coffee and food offerings, confidently guiding customers through the menu.
• Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards.
• Maintain a clean and organized floor, ensuring the space is always inviting and reflective of Watch House’s brand standards.
• Adapting to both counter service and floor service as required.
• Collaborate with your team and managers and support where needed.
• Key to this Role
• Live and breathe the Watch House core values of Passion, Empathy, Diligence and Can Do.
• Always remain presentable and adhere to the Watch House uniform standards.
• Proactive and looking for opportunities to help, whether it’s assisting teammates, serving customers, or keeping the space running smoothly.
• Bring expert‑level knowledge of Watch House’s coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth.
• Take pride in delivering a premium experience, creating a place where guests feel valued and connected.
• This is more than just a job—it’s a chance to grow your career in hospitality as Watch House expands.
• Working at Watch House

At Watch House, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people.

We are a people‑first business that values individuality, personality, and the unique contributions of every team member.

We champion diversity, insist on equality, and foster inclusion as a non‑negotiable part of our culture.

Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together.

Guided by our core values—passion, can do, diligence, and empathy—we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.

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