At a Glance
- Tasks: Support daily operations and elevate guest experiences in a vibrant coffee environment.
- Company: Join WatchHouse, an international specialty coffee brand with a passion for excellence.
- Benefits: Competitive salary, daytime hours, employee perks, and career development opportunities.
- Other info: Enjoy monthly team socials, training opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team that values individuality and delivers exceptional hospitality.
- Qualifications: 1 year of management experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
About Watch House.
Founded in 2014 in Bermondsey, London, we have grown from a neighbourhood coffee House into an international specialty coffee brand.
Our purpose is, and has always been, to evolve and elevate experiences.
Our pursuit of excellence across coffee, design, and hospitality is what we call Modern Coffee.
From Espresso Bars to Brunch Houses, we welcome guests within the world's most vibrant neighbourhoods across London, Bath, New York, and beyond.
Our Core Values of Passion, Empathy, Diligence, and Drive are our shared language.
They set one standard across all of our Houses.
They shape how we work, how we grow, and how every guest feels when they walk through our doors.
Join our team and grow with us.
About The Assistant House Manager Role.
The Assistant House Manager supports the successful day-to-day House operations, ensuring elevated guest experiences, high service standards and efficient performance.
Working closely with the House Manager, the role leads and develops the team, drives operational excellence and helps deliver commercial objectives while maintaining a positive and engaging team culture.
What You Will Bring.
- Minimum 1 year of management experience in a similar hospitality environment.
- Ability to motivate and develop teams through effective coaching, clear communication, and visible leadership, building positive relationships and a strong, collaborative team culture.
- Commercial awareness with the ability to analyse performance, understand budgets, and drive sales.
- Strong operational awareness with the ability to support service delivery and maintain brand standards.
- Confident and dependable, with the ability to make sound decisions, take ownership of responsibilities.
- Well-organised and detail-oriented, with a good understanding of guest experience, compliance, health and safety, and brand standards.
- Adaptable and resilient, able to remain calm under pressure, respond positively to challenges, and take a practical, solutions-focused approach.
- Passionate about delivering exceptional guest experiences and supporting a high-performing team.
What You Will Do.
- Support the House Manager in leading and inspiring the team to consistently deliver the Modern Coffee experience, ensuring guest interactions reflect brand standards and core values.
- Take shared responsibility for House performance, supporting sales, profitability, operational excellence, and the overall guest experience.
- Help build a high-performing team culture through clear communication, coaching, development, and day-to-day accountability.
- Support the delivery of exceptional standards across service, quality, cleanliness, and compliance, ensuring all operational, food safety and health and safety requirements are always met.
- Contribute to commercial performance by helping manage costs, monitor KPIs, and identify opportunities to improve sales and efficiency.
- Lead by example as a visible and hands-on leader, creating a positive environment where colleagues feel supported and guests receive excellent hospitality.
- Act as a brand ambassador, helping protect and strengthen the reputation, culture, and standards of the House.
- Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction.
What We Offer.
- Salary range between £30,000 to £35,000, depending on assigned House (Espresso Bar)
- 40-hour full-time contracts, daytime only with no late finishes.
- Refer a friend bonus of up to £500 when you bring great people into the team.
- Employee Assistance Programme with Hospitality Action, offering confidential support whenever you need it.
- Monthly pay, plus access to Stream so you can draw on part of your earned wages before payday and access exclusive discounts.
- Your own Career Pathway and training plan, with best-in-class development on and off shift.
- Specialty Coffee Association (SCA) training to expand your coffee knowledge and skills (role dependent).
- Access to worldwide coffee competitions, win trips to origins and suppliers visit (role dependent).
- Lunch provided every shift along with selected coffee and drinks (even on your days off).
- Complimentary 1829 blend to take home every month.
- 30% off food and retail coffee in any House, any time.
- A monthly team social budget (performance-based) to celebrate with your team.
- Annual Core Values awards and team party.
Working at Watch House.
We are a people-first business that celebrates diversity, insists on equality and expects inclusion.
We hire for personality and individuality, value everyone's differences and stand firmly against discrimination of any kind.
Every decision is based fairly on skills, abilities, performance and behaviour.
We work with empathy and professionalism, communicate openly, share honest feedback and support one another to be our best.
Our Job Application Privacy Notice
We embrace AI and encourage its thoughtful use in your application, but most importantly, we want to hear your voice and understand the experience, perspective and individuality you would bring to Watch House.
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Assistant General Manager employer: Watchhouse Coffee House Holding Limited.
At WatchHouse, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As an Assistant House Manager, you'll enjoy a range of benefits including free coffee and lunch, a supportive management team, and real opportunities for career progression in beautifully designed spaces. We are committed to your personal and professional growth, ensuring you thrive in a dynamic environment where your contributions are valued and celebrated.
Contact Details:
Watchhouse Coffee House Holding Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Watchhouse Coffee House Holding Limited.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Watchhouse Coffee House Holding Limited.
Don't be shy about reaching out to Watchhouse Coffee House Holding Limited. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Watchhouse Coffee House Holding Limited. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Watchhouse Coffee House Holding Limited.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
