House Manager

House Manager, Watch House

A House Manager is the embodiment of Watch House – from Core Values to brand standards, the House Manager is a passionate, purpose‑driven leader who ensures your House delivers exceptional guest experiences, excellent financial performance, and operational excellence while owning the success of your team.

Reports to Area Operations Manager.

Key Responsibilities

• Motivate and empower your team to consistently perform at their best, fostering a collaborative and passionate work environment.
• Take ownership of your House’s financials, focusing on KPIs, and continuously seeking ways to increase revenue and drive efficiency.
• Oversee daily operations to ensure the Modern Coffee Experience is delivered to every guest, every day, knowing that hospitality is what sets Watch House apart.
• Ensure smooth opening and closing procedures, proactively manage issues, and maintain a well‑stocked and functional cafe.
• Actively mentor and develop your team, ensuring opportunities for growth and development within Watch House.
• Manage and maintain all compliance in your House, from daily due diligence to EHO inspections.
• Uphold and instill the highest standards of cleanliness, quality, and service across the House.
• Create a vibrant, sociable, and exciting workplace that employees are proud to be a part of.
• Address challenges with a proactive and solutions‑oriented mindset, ensuring a seamless customer experience.
• Work closely with senior management to align your House with Watch House’s vision and goals.
• Key Skills
• Live and breathe the Watch House Core Values of Passion, Empathy, Diligence, and Can Do.
• Always maintain a high level of personal hygiene and appearance.
• A hands‑on leader who motivates and supports their team to achieve operational and personal excellence.
• Comprehensive understanding of Food Hygiene and Health & Safety standards.
• Strong understanding of financial metrics and the ability to drive a profitable and high‑performing site.
• Skilled in managing both front‑of‑house and back‑of‑house operations in a high‑volume environment.
• Passionate about creating outstanding customer experiences with attention to detail and quality.
• Thrive in a fast‑paced environment, adjusting as needed to meet evolving business needs.
• Committed to mentoring and developing your team members to help them grow and succeed.
• Unwavering focus on cleanliness, organization, and maintaining impeccable service levels.
• Quick thinker who can address and resolve issues efficiently and effectively.
• Confident in making decisions, taking ownership, and leading your House independently.
• What can you expect at Watch House
• Free Coffee & Drinks – Sip on your favourite drinks, even on your days off.
• 40‑hour Contract – Benefit from stable, consistent hours with a schedule that supports life outside of work.
• Monthly Coffee Gift – Take home 250g of premium Watch House coffee every month.
• Free Lunch Every Shift – Fuel up with great food on the house.
• Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
• Annual Watch House Party – Our legendary celebration featuring Core Value Awards and prizes like trips to coffee farms.
• 30% Off All Food – Any House, any time, just for being part of the team.
• 30% Off Retail Coffee – Stock up on your favourite Watch House blends whenever you like.
• Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry‑leading tools, surrounded by passionate hospitality professionals.
• Supportive Managers – We listen, we care, and we adapt to support your needs.
• Best‑in‑Class Training – From your first shift, we set you up for success with on‑ and off‑shift development.
• Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
• Off‑Shift Induction Experience – Get to know Watch House culture with a full day induction in your first two weeks.
• Career Progression – With new Houses and growth across the business, your next step is never far away.

At Watch House, we were born from a passion to do better – driven by diligence, attention to detail, and a genuine care for our craft and our people.

We champion diversity, insist on equality, and foster inclusion as a non‑negotiable part of our culture.

Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together.

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