At a Glance
- Tasks: Lead the team to deliver exceptional guest experiences and oversee smooth service.
- Company: Join WatchHouse, a people-first coffee business with a passion for hospitality.
- Benefits: Enjoy free coffee, lunch, team socials, and discounts on food and retail coffee.
- Other info: Career progression opportunities and best-in-class training await you!
- Why this job: Be a key player in creating memorable experiences in beautifully designed spaces.
- Qualifications: Experience in supervisory roles and a passion for delivering great hospitality.
The predicted salary is between 21150 - 25850 £ per year.
Front of House Supervisor, Watch House.
In short
Front of House Supervisors are natural leaders with a passion for delivering best-in-class experiences to every guest who walks through our doors.
This role is vital to the smooth and efficient running of our Houses.
You will oversee floor and counter service in bustling locations, ensuring exceptional customer service and operational excellence.
As the first point of contact for our customers, you’ll embody the Watch House Hospitality first ethos - welcoming, knowledgeable, and detail-focused.
Directly reports into: House Manager.
Key Responsibilities
- Lead and oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.
- Provide unparalleled hospitality, being the first point of contact for customers and creating a welcoming and engaging environment.
- Working alongside the management team in your House to mentor and support your team, providing guidance, training, and encouragement to deliver Watch House standards.
- Maintain cleanliness and attention to detail across the House.
- Be a fountain of knowledge for the team when it comes to Watch House products and standards.
Key to this Role
- You live and breathe our Core Values of Passion, Empathy, Diligence and Can Do.
- You are always well presented, adhering to the Watch House uniform policy.
- Naturally take charge, inspire confidence in your team, and are proactive in ensuring smooth service.
- You are approachable, reliable, and hardworking.
- A background in supervisory roles within a restaurant or large coffee shop setting
- You have a passion for hospitality and thrive on delivering memorable experiences to every guest.
- You handle the dynamic nature of the role with ease, transitioning between floor and counter service when needed.
- Your friendly demeanor and expertise in Watch House coffee and food offerings make you a go‑to for both guests and teammates.
- What can you expect at Watch
House
- Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
- Monthly Coffee Gift – Take home 250g of premium Watch House coffee every month.
- Free Lunch Every Shift – Fuel up with great food on the house.
- Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
- Annual Watch House Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
- 30% Off All Food – Any House, any time, just for being part of the team.
- 30% Off Retail Coffee – Stock up on your favourite Watch House blends whenever you like.
- Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
- Supportive Managers – We listen, we care, and we adapt to support your needs.
- Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
- Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
- Off-Shift Induction Experience – Get to know Watch House culture with a full day induction in your first two weeks.
- Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
Working at Watch House.
At Watch House, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people.
We are a people-first business that values individuality, personality, and the unique contributions of every team member.
We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture.
Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together.
Guided by our core values—passion, can do, diligence, and empathy—we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.
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Front of House Supervisor in London employer: WatchHouse - Battersea Power Station
WatchHouse in London is an exceptional employer that values passion and craftsmanship in the art of coffee making. With a strong emphasis on teamwork and a welcoming atmosphere, employees are encouraged to grow through training and collaboration, ensuring that every Barista not only hones their skills but also feels valued in their role. The vibrant culture and commitment to quality make it a rewarding place for those looking to thrive in the hospitality industry.
Contact Details:
WatchHouse - Battersea Power Station Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like WatchHouse - Battersea Power Station. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to WatchHouse - Battersea Power Station
Don't be shy about reaching out to WatchHouse - Battersea Power Station directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about WatchHouse - Battersea Power Station and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at WatchHouse - Battersea Power Station
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
