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- Tasks: Deliver exceptional guest experiences and share your passion for specialty coffee.
- Company: WatchHouse is a people-first business focused on quality coffee and hospitality.
- Benefits: Enjoy free drinks, monthly coffee gifts, free lunches, and team socials.
- Why this job: Grow your career in a supportive environment while creating memorable connections with guests.
- Qualifications: No specific experience required; just bring your passion and a positive attitude.
- Other info: Join a diverse team that values individuality and fosters inclusion.
The predicted salary is between 28800 - 43200 £ per year.
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Full-Time: Front of House Team Member., London
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Client:
WatchHouse.
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
17b96cb13277
Job Views:
7
Posted:
11.08.2025
Expiry Date:
25.09.2025
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Job Description:
Front of House, WatchHouse.
In short: As a Front of House Team Member at WatchHouse, you will be at the forefront of delivering our Modern Coffee Experience. Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.
Key Responsibilities:
Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest.
Be knowledgeable about WatchHouse coffee and food offerings, confidently guiding customers through the menu.
Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards.
Maintain a clean and organized floor, ensuring the space is always inviting and reflective of WatchHouse’s brand standards.
Adapting to both counter service and floor service as required .
Collaborate with your team and managers and support where needed.
Key to this Role:
Live and breathe the WatchHouse core values of Passion, Empathy, Diligence and Can Do.
Always remain presentable and adhere to the WatchHouse uniform standards.
You’re proactive and looking for opportunities to help, whether it’s assisting teammates, serving customers, or keeping the space running smoothly.
You bring expert-level knowledge of WatchHouse’s coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth.
You take pride in delivering a premium experience, creating a place where guests feel valued and connected.
This is more than just a job— it’s a chance to grow your career in hospitality as WatchHouse expands.
What can you expect at WatchHouse:
Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
Monthly Coffee Gift – Take home 250 g of premium WatchHouse coffee every month.
Free Lunch Every Shift – Fuel up with great food on the house.
Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
30% Off All Food – Any House, any time, just for being part of the team.
30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
Supportive Managers – We listen, we care, and we adapt to support your needs.
Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
Working at WatchHouse.
At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values— passion, can do , diligence, and empathy —we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.
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Full-Time: Front of House Team Member. employer: WatchHouse.
Contact Detail:
WatchHouse. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Time: Front of House Team Member.
✨Tip Number 1
Familiarise yourself with WatchHouse's coffee and food offerings. Knowing the menu inside out will not only impress your interviewers but also show your genuine passion for the brand.
✨Tip Number 2
Demonstrate your understanding of exceptional customer service. Think of examples from your past experiences where you created memorable connections with guests, as this aligns perfectly with the role's responsibilities.
✨Tip Number 3
Showcase your teamwork skills during the interview. Be ready to discuss how you've collaborated with others in fast-paced environments, as this is key to thriving at WatchHouse.
✨Tip Number 4
Emphasise your alignment with WatchHouse's core values: Passion, Empathy, Diligence, and Can Do. Prepare specific examples that illustrate how you embody these values in your work.
We think you need these skills to ace Full-Time: Front of House Team Member.
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Team Member at WatchHouse. Familiarise yourself with their core values and how they relate to hospitality.
Tailor Your CV: Highlight relevant experience in hospitality or customer service on your CV. Emphasise skills that align with the job description, such as teamwork, attention to detail, and a passion for coffee.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of WatchHouse that resonate with you, and explain how you embody their core values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WatchHouse.
✨Know Your Coffee
Familiarise yourself with WatchHouse's coffee offerings and food menu. Being able to confidently discuss the different types of coffee and their origins will impress your interviewers and show your passion for the role.
✨Emphasise Hospitality Skills
Prepare examples from your past experiences that highlight your ability to create a warm and welcoming atmosphere. Share stories where you went above and beyond to ensure guests felt valued and connected.
✨Demonstrate Team Spirit
Show that you can work well in a team by discussing how you've collaborated with others in previous roles. Highlight your willingness to support teammates and adapt to different service styles, whether counter or floor service.
✨Align with Core Values
Research WatchHouse's core values: Passion, Empathy, Diligence, and Can Do. Be ready to explain how you embody these values in your work ethic and interactions with customers and colleagues.
