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- Tasks: Deliver exceptional guest experiences and serve delicious coffee and food.
- Company: Join WatchHouse, a people-first business passionate about coffee and hospitality.
- Benefits: Enjoy free drinks, monthly coffee gifts, and team socials.
- Why this job: Grow your career in a supportive environment while creating memorable connections.
- Qualifications: No prior experience needed, just a passion for coffee and hospitality.
- Other info: Be part of a diverse team that values individuality and fosters inclusion.
The predicted salary is between 28800 - 43200 £ per year.
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Full-Time: Front of House – Counter/Floor Service., London
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Client:
WatchHouse.
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
998efe14ede8
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Front of House, WatchHouse.
In short: As a Front of House Team Member at WatchHouse, you will be at the forefront of delivering our Modern Coffee Experience. Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.
Key Responsibilities:
Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest.
Be knowledgeable about WatchHouse coffee and food offerings, confidently guiding customers through the menu.
Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards.
Maintain a clean and organized floor, ensuring the space is always inviting and reflective of WatchHouse’s brand standards.
Adapting to both counter service and floor service as required .
Collaborate with your team and managers and support where needed.
Key to this Role:
Live and breathe the WatchHouse core values of Passion, Empathy, Diligence and Can Do.
Always remain presentable and adhere to the WatchHouse uniform standards.
You’re proactive and looking for opportunities to help, whether it’s assisting teammates, serving customers, or keeping the space running smoothly.
You bring expert-level knowledge of WatchHouse’s coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth.
You take pride in delivering a premium experience, creating a place where guests feel valued and connected.
This is more than just a job— it’s a chance to grow your career in hospitality as WatchHouse expands.
What can you expect at WatchHouse:
Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
Monthly Coffee Gift – Take home 250 g of premium WatchHouse coffee every month.
Free Lunch Every Shift – Fuel up with great food on the house.
Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
30% Off All Food – Any House, any time, just for being part of the team.
30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
Supportive Managers – We listen, we care, and we adapt to support your needs.
Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
Working at WatchHouse.
At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values— passion, can do , diligence, and empathy —we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.
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Full-Time: Front of House - Counter/Floor Service. employer: WatchHouse.
Contact Detail:
WatchHouse. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Time: Front of House - Counter/Floor Service.
✨Tip Number 1
Familiarise yourself with WatchHouse's coffee and food offerings. Knowing the menu inside out will not only boost your confidence but also impress your potential employers during any informal chats or interviews.
✨Tip Number 2
Showcase your passion for hospitality by engaging with current employees or customers at WatchHouse. This can provide you with valuable insights into the company culture and help you demonstrate your enthusiasm during the application process.
✨Tip Number 3
Emphasise your ability to create a welcoming atmosphere. Think of specific examples from your past experiences where you went above and beyond to make guests feel valued, as this aligns perfectly with WatchHouse's core values.
✨Tip Number 4
Prepare to discuss how you embody the core values of Passion, Empathy, Diligence, and Can Do. Reflect on personal experiences that illustrate these traits, as they are crucial for success in the Front of House role at WatchHouse.
We think you need these skills to ace Full-Time: Front of House - Counter/Floor Service.
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Team Member at WatchHouse. Familiarise yourself with their core values and how they relate to the role.
Tailor Your CV: Highlight relevant experience in hospitality or customer service on your CV. Emphasise any previous roles where you delivered exceptional guest experiences or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for coffee and hospitality. Mention specific reasons why you want to work at WatchHouse and how your values align with theirs.
Showcase Your Personality: In your application, let your personality shine through. WatchHouse values individuality, so don’t hesitate to express what makes you unique and how you can contribute to their team culture.
How to prepare for a job interview at WatchHouse.
✨Know Your Coffee
Familiarise yourself with WatchHouse's coffee offerings and menu items. Being able to confidently discuss the different types of coffee and food will impress your interviewers and show your passion for the role.
✨Emphasise Hospitality Skills
Highlight your previous experience in customer service and how you create a welcoming atmosphere. Share specific examples of how you've gone above and beyond for guests in past roles.
✨Demonstrate Team Spirit
Discuss your ability to work collaboratively with others. Mention instances where you've supported teammates or contributed to a positive team environment, as this aligns with WatchHouse's core values.
✨Dress the Part
Make sure to present yourself neatly and adhere to any dress code guidelines. First impressions matter, and looking professional will reflect your understanding of the brand's standards.
