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- Tasks: Deliver exceptional guest experiences and share your passion for coffee and food.
- Company: WatchHouse is a people-first business focused on delivering a Modern Coffee Experience.
- Benefits: Enjoy free drinks, monthly coffee gifts, free lunches, and team social events.
- Why this job: Join a supportive team, grow your career in hospitality, and thrive in a vibrant culture.
- Qualifications: No specific qualifications required, just a passion for coffee and great customer service.
- Other info: Access to industry training and real career progression opportunities.
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In short: As a Front of House Team Member at WatchHouse, you will be at the forefront of delivering our Modern Coffee Experience. Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.
Key Responsibilities:
Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest.
Be knowledgeable about WatchHouse coffee and food offerings, confidently guiding customers through the menu.
Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards.
Maintain a clean and organized floor, ensuring the space is always inviting and reflective of WatchHouse’s brand standards.
Adapting to both counter service and floor service as required .
Collaborate with your team and managers and support where needed.
Key to this Role:
Live and breathe the WatchHouse core values of Passion, Empathy, Diligence and Can Do.
Always remain presentable and adhere to the WatchHouse uniform standards.
You’re proactive and looking for opportunities to help, whether it’s assisting teammates, serving customers, or keeping the space running smoothly.
You bring expert-level knowledge of WatchHouse’s coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth.
You take pride in delivering a premium experience, creating a place where guests feel valued and connected.
This is more than just a job— it’s a chance to grow your career in hospitality as WatchHouse expands.
What can you expect at WatchHouse:
Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
Monthly Coffee Gift – Take home 250 g of premium WatchHouse coffee every month.
Free Lunch Every Shift – Fuel up with great food on the house.
Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
30% Off All Food – Any House, any time, just for being part of the team.
30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
Supportive Managers – We listen, we care, and we adapt to support your needs.
Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
Working at WatchHouse.
At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values— passion, can do , diligence, and empathy —we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.
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Front of House Team Member. employer: WatchHouse.
Contact Detail:
WatchHouse. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member.
✨Tip Number 1
Familiarise yourself with WatchHouse's coffee and food offerings before your interview. Being able to discuss specific items on the menu and share your personal experiences with them will show your genuine interest in the role and the brand.
✨Tip Number 2
Demonstrate your passion for hospitality during your interactions with the team. Whether it's through a friendly conversation or by asking insightful questions, showing that you care about creating memorable guest experiences can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service or hospitality roles when networking with current employees or during your interview. Sharing specific examples of how you've created welcoming environments or handled challenging situations can illustrate your capability for the Front of House Team Member position.
✨Tip Number 4
Emphasise your alignment with WatchHouse's core values—passion, empathy, diligence, and a can-do attitude. Be prepared to provide examples from your past experiences that demonstrate how you embody these values in your work and interactions with others.
We think you need these skills to ace Front of House Team Member.
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and expectations for the Front of House Team Member position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Your Passion: In your cover letter or personal statement, express your passion for coffee and hospitality. Share any relevant experiences that demonstrate your enthusiasm for providing exceptional guest experiences and your knowledge of specialty coffee.
Highlight Relevant Experience: Include specific examples from your previous roles that showcase your ability to create a welcoming atmosphere, serve food and drinks efficiently, and maintain high presentation standards. Use quantifiable achievements where possible.
Emphasise Teamwork and Adaptability: Mention your ability to collaborate with team members and adapt to different service styles. Highlight any experiences where you supported colleagues or contributed to a positive team environment, as this aligns with WatchHouse's core values.
How to prepare for a job interview at WatchHouse.
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for specialty coffee during the interview. Share any personal experiences or knowledge you have about different coffee types and brewing methods, as this will demonstrate your genuine interest in the role.
✨Emphasise Hospitality Skills
Highlight your previous experience in customer service and how you create a welcoming atmosphere for guests. Be ready to provide examples of how you've gone above and beyond to ensure a positive experience for customers.
✨Demonstrate Teamwork
Since collaboration is key at WatchHouse, be prepared to discuss how you work well within a team. Share specific instances where you supported colleagues or contributed to a team goal, showcasing your ability to adapt and help others.
✨Align with Core Values
Familiarise yourself with WatchHouse's core values: Passion, Empathy, Diligence, and Can Do. During the interview, relate your personal values and experiences to these principles, showing that you are a good cultural fit for the team.
