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- Tasks: Deliver exceptional guest experiences and serve delicious coffee and food.
- Company: Join WatchHouse, a people-first business passionate about coffee and hospitality.
- Benefits: Enjoy free drinks, monthly coffee gifts, and team socials.
- Why this job: Grow your career in a supportive environment while creating memorable connections.
- Qualifications: No prior experience needed, just a passion for coffee and hospitality.
- Other info: Be part of a diverse team that values individuality and fosters inclusion.
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Front of House – Counter/Floor Service., London
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Client:
WatchHouse.
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ded553ead5a5
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Front of House, WatchHouse.
In short: As a Front of House Team Member at WatchHouse, you will be at the forefront of delivering our Modern Coffee Experience. Your role is all about providing outstanding hospitality, sharing your passion for specialty coffee and food, and creating memorable connections with every guest.
Key Responsibilities:
Deliver exceptional guest experiences by creating a warm, welcoming atmosphere for every guest.
Be knowledgeable about WatchHouse coffee and food offerings, confidently guiding customers through the menu.
Serve food and drinks with efficiency, care, and attention to detail, maintaining high presentation standards.
Maintain a clean and organized floor, ensuring the space is always inviting and reflective of WatchHouse’s brand standards.
Adapting to both counter service and floor service as required .
Collaborate with your team and managers and support where needed.
Key to this Role:
Live and breathe the WatchHouse core values of Passion, Empathy, Diligence and Can Do.
Always remain presentable and adhere to the WatchHouse uniform standards.
You’re proactive and looking for opportunities to help, whether it’s assisting teammates, serving customers, or keeping the space running smoothly.
You bring expert-level knowledge of WatchHouse’s coffee and food, sharing insights with customers and supporting new team members with professionalism and warmth.
You take pride in delivering a premium experience, creating a place where guests feel valued and connected.
This is more than just a job— it’s a chance to grow your career in hospitality as WatchHouse expands.
What can you expect at WatchHouse:
Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
Monthly Coffee Gift – Take home 250 g of premium WatchHouse coffee every month.
Free Lunch Every Shift – Fuel up with great food on the house.
Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
30% Off All Food – Any House, any time, just for being part of the team.
30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
Supportive Managers – We listen, we care, and we adapt to support your needs.
Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
Working at WatchHouse.
At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values— passion, can do , diligence, and empathy —we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.
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Front of House - Counter/Floor Service. employer: WatchHouse.
Contact Detail:
WatchHouse. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - Counter/Floor Service.
✨Tip Number 1
Familiarise yourself with WatchHouse's coffee and food offerings. Knowing the menu inside out will not only boost your confidence but also impress your interviewers, showing your genuine interest in the role.
✨Tip Number 2
Emphasise your customer service skills during any interactions. Highlight experiences where you've created memorable connections with guests, as this aligns perfectly with the core values of WatchHouse.
✨Tip Number 3
Showcase your ability to work in a team environment. Share examples of how you've collaborated with colleagues in previous roles, as teamwork is essential for success at WatchHouse.
✨Tip Number 4
Demonstrate your proactive nature by discussing times when you've taken initiative to improve guest experiences or support your team. This will resonate well with WatchHouse's emphasis on diligence and a 'can do' attitude.
We think you need these skills to ace Front of House - Counter/Floor Service.
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Team Member at WatchHouse. Familiarise yourself with their core values and how they relate to hospitality.
Tailor Your CV: Highlight relevant experience in hospitality or customer service on your CV. Emphasise any previous roles where you delivered exceptional guest experiences or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for coffee and hospitality. Mention specific reasons why you want to work at WatchHouse and how you embody their core values of Passion, Empathy, Diligence, and Can Do.
Showcase Your Personality: In your application, let your personality shine through. WatchHouse values individuality, so share anecdotes or experiences that demonstrate your unique approach to customer service and teamwork.
How to prepare for a job interview at WatchHouse.
✨Know Your Coffee
Familiarise yourself with WatchHouse's coffee offerings and food menu. Be prepared to discuss your favourite drinks and how they are made, as well as any unique aspects of the menu that you can share with customers.
✨Emphasise Hospitality Skills
Highlight your experience in providing exceptional customer service. Share specific examples of how you've created memorable experiences for guests in previous roles, showcasing your passion for hospitality.
✨Demonstrate Team Spirit
Be ready to discuss how you collaborate with team members. Provide examples of how you've supported colleagues in a busy environment, showing that you value teamwork and can adapt to different roles as needed.
✨Align with Core Values
Understand and embody WatchHouse's core values: Passion, Empathy, Diligence, and Can Do. Prepare to explain how these values resonate with you and how you would apply them in your role at WatchHouse.
