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For Companies At a Glance
- Tasks: Design and implement operational processes while collaborating with cross-functional teams.
- Company: Join a dynamic team at Watchfinder, where collaboration and growth are key.
- Benefits: Enjoy private healthcare, competitive pension, and generous holiday schemes.
- Why this job: Be part of an exciting journey and make a real impact in a fast-paced environment.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
- Other info: Experience a transparent interview process and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Design, test and implement compliant operational processes, frameworks and controls in collaboration with cross-functional teams.
- Manage and update the commercial one-wiki to ensure it is compliant and up to date with internal controls requirements and latest sales procedures.
- Ensure latest sales procedures are communicated to retail teams and controls & checks are designed to ensure teams are complying.
- Lead market-specific compliance projects driven by local regulatory requirements in partnership with other Watchfinder departments.
- Contribute to annual compliance activities – e.g. Anti-Trust reviews, Watchfinder audits.
- Own sales compliance operational activities such as monthly discount report review to ensure compliance with guidelines.
- Act as the commercial counterpart to the Watchfinder Controls Manager to understand internal control and compliance requirements for all Watchfinder markets.
- Take responsibility for managing operational incidents, blockers or queries from staff and resolving them as quickly as possible, whilst understanding the root-cause.
- Identify opportunities for continuous improvement to improve quality, efficiency and performance, especially within the Live vs Dispatch pipeline, including end-to-end RFC management.
- Monitor and track pipeline for all areas of the business internationally, with a special focus on the Live vs. Dispatch to understand where performance needs to be improved and what can be done to ensure maximum output is achieved.
- Drive all staff within the commercial business to go above and beyond expected performance, specifically closely monitoring conversion of enquiries in the sales funnel and work with Sales/CM’s to improve.
- Act as the main Sales and Commercial Operations expert & contact to ensure sales procedures are as efficient as possible and support with any commercial process, transaction, order or BackOffice related queries.
How Will You Experience Success With Us
- Superior communication skills, both verbal and written, client service skills and the ability to prioritize while handling multiple tasks is required.
- A curious, quick learner, who loves fast paced environments.
- Energetic, personable, and comfortable working under tight deadlines.
- You communicate broadly and often, providing clear purpose, direction, goals, and measures.
- Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.
- Strong problem-solving skills, you love to piece together all the information and track down a resolution to a problem.
Your journey with us
Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.
Interview Process
- Intro Call with Talent Team: An introductory call with our in-house talent team to learn more about your skills and experience in more detail.
- 1st Stage: Interview with our Commercial Operations Senior Manager to learn more about your skills, experience and motivation for the role at Watchfinder.
- 2nd Stage: Prepare and present a case study, followed by Q&A.
- Final Stage: Interview with our Director of Business Operations and Senior HR Business Partner.
Our Benefits & Incentives
As well as a competitive salary we also offer a great benefits package:
- Private healthcare and dental.
- Competitive pension scheme.
- Holiday scheme – Increasing annual leave.
- Cycle to work scheme.
- Employee Assistance programme.
- Income Protection.
- Life Assurance.
Why work for Watchfinder?
Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company. To be part of this exciting journey, apply now!
Sales & Operations Lead in West Malling employer: Watchfinder
Contact Detail:
Watchfinder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Operations Lead in West Malling
✨Tip Number 1
Get to know the company inside out! Research Watchfinder's culture, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires superior verbal and written skills, try mock interviews with friends or family. The more comfortable you are expressing your thoughts, the better you'll perform in the real deal.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you identified issues and implemented solutions. This will demonstrate your resilience and results-driven mindset, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decisions.
We think you need these skills to ace Sales & Operations Lead in West Malling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in sales operations and compliance. We want to see how your skills align with the responsibilities listed in the job description.
Showcase Your Communication Skills: Since superior communication is key for this role, use clear and concise language in your application. We love candidates who can express their thoughts effectively, so don’t hold back!
Highlight Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. Include examples of how you've resolved issues in past roles, especially in fast-paced environments, to demonstrate your problem-solving prowess.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, you’ll get the best chance to connect with us and learn more about our culture and values.
How to prepare for a job interview at Watchfinder
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the responsibilities of the Sales & Operations Lead role. Familiarise yourself with operational processes, compliance requirements, and sales procedures. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified issues and implemented solutions in a fast-paced environment. Highlight your ability to manage operational incidents and resolve queries quickly, as this is crucial for the role.
✨Communicate Clearly
Since superior communication skills are a must, practice articulating your thoughts clearly and concisely. During the interview, ensure you provide clear purpose and direction in your answers, demonstrating your ability to communicate effectively with cross-functional teams.
✨Demonstrate Your Passion for Improvement
Talk about your enthusiasm for continuous improvement and how you've driven performance in previous roles. Share any experiences where you’ve monitored and tracked performance metrics, especially in sales funnels, to show that you’re results-driven and proactive.
