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- Tasks: Provide 1st & 2nd line IT support and manage support tickets for staff.
- Company: Join a family-oriented tech company with a focus on personal growth.
- Benefits: Enjoy private healthcare, competitive salary, and a great holiday scheme.
- Why this job: Make an impact by supporting innovative tech solutions and learning new skills.
- Qualifications: Experience in IT support and familiarity with Microsoft products required.
- Other info: Dynamic environment with opportunities for career advancement and development.
The predicted salary is between 30000 - 42000 £ per year.
Provide 1st & 2nd line IT Support for local and remote Watchfinder staff.
Manage support tickets logged to the support system, triaging where appropriate.
Setup new computers & user accounts for staff.
Learn and understand the following Microsoft technologies including but not limited to – Windows 11, Entra, Intune, M365, Teams, Outlook, SharePoint, OneDrive, Defender & Auto-pilot.
Monitor, manage and troubleshoot Cisco Meraki networks.
Liaise with third parties and suppliers.
Produce & update technical documentation for all systems (hardware and software).
Occasional out of hours support.
Experience of working in an IT Service Desk environment.
Experience using Microsoft products, including Windows 11, Teams and Outlook.
Ability to demonstrate technical troubleshooting skills.
Excellent organisation, time management and problem-solving skills with the ability to work to meet tight deadlines.
Excellent telephone manner and client facing experience.
Work proactively as an individual and within a team.
Take on responsibility of assigned tasks and helping others when needed.
Able to follow processes and procedures.
Committed to improving technical knowledge, including keeping up with industry trends, new technologies and best practices.
Our aim is to provide you a transparent interview process from the moment you apply for the role.
It’s important for us that you get to know us to ensure the role aligns to your future career objectives.
We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.
Interview Process:
- Intro Call with Talent Team: An introductory call with our in‑house talent team to learn more about your skills and experience in more detail.
- 1st Stage: Interview with our IT Operations Manager to learn more about your skills, experience, and motivation for the role at Watchfinder.
- Final Stage: Face to Face interview with the IT Operations Manager and HR, plus a very basic practical assessment with the team.
Our Benefits & Incentives:
As well as a competitive salary we also offer a great benefits package:
- Private healthcare and dental
- Competitive pension scheme
- Holiday scheme – Increasing annual leave
- Cycle to work scheme
- Employee Assistant programme
- Income Protection
- Life Assurance
Why work for Watchfinder?
Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.
If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.
To be part of this exciting journey, apply now!
IT Operations Engineer in West Malling employer: Watchfinder
Contact Detail:
Watchfinder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Engineer in West Malling
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since this role involves troubleshooting and managing IT systems, brush up on your knowledge of Microsoft technologies and Cisco Meraki networks. Being able to demonstrate your expertise can really set you apart.
✨Tip Number 3
Prepare some questions for your interviewers. This shows that you're engaged and serious about the role. Ask about their support processes or how they handle out-of-hours issues – it’ll give you insight into their operations and show you’re thinking ahead.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace IT Operations Engineer in West Malling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Engineer role. Highlight your experience with Microsoft technologies and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Show Off Your Troubleshooting Skills: In your application, don’t forget to showcase your technical troubleshooting skills. Share examples of how you've resolved issues in the past, especially with Microsoft products or Cisco Meraki networks. We love seeing problem-solvers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Watchfinder
✨Know Your Tech
Make sure you brush up on the Microsoft technologies mentioned in the job description, like Windows 11, Teams, and Outlook. Familiarity with these tools will not only help you answer technical questions but also show your enthusiasm for the role.
✨Ticket Management Skills
Be prepared to discuss your experience with managing support tickets. Think of specific examples where you triaged issues effectively or improved response times. This will demonstrate your ability to handle the responsibilities of the role.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share instances where you've successfully troubleshot IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at Watchfinder. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.
