Supervisor

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

We’re all about the customer experience here at Watchfinder so first and foremost your role will be to ensure that your client receives the best in-store experience, leaving them with a smile on their face and a watch on their wrist. This involves ensuring all customers visiting the store or attending appointments are greeted promptly and professionally, and overseeing responses to customer enquiries via telephone, email, and website, maintaining a high standard of service. You will also oversee the end-to-end sales process, ensuring excellence from appointments and viewings through to purchase and aftersales care.

Supporting the Store Management team you will demonstrate excellent leadership qualities, coaching and guiding new starters, motivating and inspiring positive results. You will lead, support, and deliver ongoing training and shop floor coaching for the team, as well as supporting with weekly performance reviews with the Boutique Manager.

You will effectively manage your workload, prioritising efficiently to achieve individual and team targets. This involves reviewing daily reports on KPIs, managing customer enquiries to maximize conversion, and developing personal clientele through proactive outreach and client database utilisation.

Additionally, you will ensure the store is consistently presented to a high standard, including visual merchandising and daily opening/closing routines, keeping it clean and tidy for immaculate presentation. You will also oversee cash handling procedures, including till and safe checks, and ensure accurate management of PDQ receipts.

The ideal candidate will be reliable, ambitious, and deeply passionate about customer experience, embodying the core values of being caring, pioneering, and outstanding.

How will you experience success with us:

• Passionate about luxury retail and delivering an exceptional service to customers
• Strong clienteling skills in order to ensure client contact is maintained
• Results driven with experience working in a target driven sales environment (KPI’s)
• Negotiation skills desirable however this is a skill that we can train for candidates that demonstrate the right attitude towards personal development
• Strong communication skills with the ability to adapt to different customers and their needs
• Ability to take in technical information with a willingness to learn about our products
• Excellent problem-solving skills
• Highly organised with the ability to prioritise own workload
• The consummate team player who will put team success ahead of personal gain

Your journey with us…

Our aim is to provide you a transparent interview process from the moment you apply for the role. It’s important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

The process for this opportunity would be:

• 1st stage – A ‘Let’s Chat’ conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation.
• 2nd stage – Meet & Greet with our Boutique Manager and Assistant Manager to learn more about your technical experience and expertise.
• 3rd stage – Interview with our UK Country Manager & HRBP