At a Glance
- Tasks: Lead a sales team and ensure exceptional client experiences in luxury retail.
- Company: Join Goldsmiths, a leading UK jeweller with over 230 years of tradition and expertise.
- Benefits: Enjoy flexible holiday options, 24/7 health support, generous discounts, and more!
- Why this job: Be part of a passionate team that values client relationships and personal growth.
- Qualifications: Experience in supervising teams and a strong service orientation are essential.
- Other info: Diversity is celebrated here; your application will be reviewed anonymously.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you have experience of leading / supervising a sales team?
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
Our Supervisors are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing, and spreading best practise, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products.
About you
- Experience of supervising a team
- Service orientated with a great understanding of what excellent client experience looks like
- Always looking for an opportunity to exceed expectations and provide a memorable experience
- Exceptional communication and interpersonal skills
- Eager to learn and build on your retail and product knowledge
- Always ready to go the extra mile
About us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK\’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK\’s first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience. #J-18808-Ljbffr
Supervisor employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the luxury retail market, especially brands like Rolex and Omega. Understanding their products and values will help you connect better with clients and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've successfully supervised a team in the past. Highlight any achievements that resulted from your guidance to illustrate your capability as a Supervisor.
✨Tip Number 3
Prepare to discuss your approach to client relationships. Think of instances where you've gone above and beyond to meet a client's needs, as this aligns perfectly with the expectations for the role at Goldsmiths.
✨Tip Number 4
Research Goldsmiths' history and values to convey your enthusiasm for the brand. Being able to articulate why you want to work specifically for them can set you apart from other candidates.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supervising a sales team and your understanding of luxury retail. Use specific examples that demonstrate your ability to exceed client expectations and deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury retail sector and how your skills align with the role of Supervisor. Mention your exceptional communication skills and your eagerness to learn and grow within the company.
Showcase Your Client Relationship Skills: Provide examples of how you have built lasting relationships with clients in previous roles. Highlight any specific instances where you went the extra mile to ensure a memorable client experience.
Prepare for Potential Interview Questions: Think about how you would answer questions related to team leadership, client service excellence, and problem-solving. Be ready to discuss how you can contribute to the success of the store and represent the brand confidently.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your experience in leading a sales team. Prepare specific examples of how you've successfully managed a team, resolved conflicts, and motivated others to achieve targets.
✨Understand the Brand
Familiarise yourself with Goldsmiths and its luxury products. Be ready to discuss their history, values, and what sets them apart in the market. This shows your genuine interest and helps you represent the brand confidently.
✨Emphasise Client Relationships
Highlight your ability to build lasting relationships with clients. Share stories that illustrate how you've gone above and beyond to meet client needs and create memorable experiences, as this is crucial for the role.
✨Prepare Questions
Have thoughtful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and engagement.