At a Glance
- Tasks: Lead a sales team and ensure exceptional client experiences in luxury retail.
- Company: Join Goldsmiths, a leading UK jeweller with over 230 years of tradition and expertise.
- Benefits: Enjoy flexible holiday options, 24/7 health support, generous discounts, and more!
- Why this job: Be part of a passionate team that values client relationships and personal growth.
- Qualifications: Experience in supervising teams and a strong service orientation are essential.
- Other info: Diversity is celebrated here; your application will be reviewed anonymously.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you have experience of leading / supervising a sales team?
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
Our Supervisors are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing, and spreading best practise, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products.
About you
- Experience of supervising a team
- Service orientated with a great understanding of what excellent client experience looks like
- Always looking for an opportunity to exceed expectations and provide a memorable experience
- Exceptional communication and interpersonal skills
- Eager to learn and build on your retail and product knowledge
- Always ready to go the extra mile
About us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK\’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK\’s first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience. #J-18808-Ljbffr
Supervisor employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the luxury retail market, especially focusing on brands like Rolex and Omega. Understanding their products and values will help you connect better with potential clients and demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former employees of Goldsmiths or similar luxury retailers. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully led a team or improved client experiences. Being able to articulate these experiences will set you apart from other candidates.
✨Tip Number 4
Demonstrate your commitment to continuous learning by mentioning any relevant training or courses you've undertaken in retail or customer service. This shows that you're eager to grow and develop within the luxury retail sector.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and supervising a sales team. Use specific examples that demonstrate your ability to exceed client expectations and deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury retail and your understanding of what excellent client experience looks like. Mention how you can contribute to the success of Goldsmiths by building strong client relationships.
Showcase Communication Skills: During the application process, emphasise your exceptional communication and interpersonal skills. Provide examples of how you've effectively communicated with clients and team members in previous roles.
Highlight Your Learning Attitude: Demonstrate your eagerness to learn and develop your product knowledge. Mention any relevant training or courses you've undertaken that relate to retail or luxury products, showing your commitment to personal growth.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and motivate a sales team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or achieved targets together.
✨Understand the Brand and Products
Familiarise yourself with Goldsmiths' history, values, and product offerings. Being knowledgeable about luxury watches and jewellery will not only impress your interviewers but also show your genuine interest in the brand.
✨Emphasise Client Relationship Building
Prepare to discuss how you've built lasting relationships with clients in previous roles. Highlight specific instances where you exceeded client expectations and created memorable experiences that led to repeat business.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've identified client needs and provided tailored solutions. This will showcase your service-oriented mindset and your ability to think on your feet in a retail environment.