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- Tasks: Lead a team in delivering exceptional client experiences at our luxury retail boutique.
- Company: Join TAG Heuer, a prestigious luxury watch brand with a rich heritage and innovative spirit.
- Benefits: Enjoy flexible shifts, generous discounts, and a range of wellbeing tools.
- Why this job: Be part of a dynamic team that values ambition, teamwork, and exceptional service.
- Qualifications: Experience in team leadership, a passion for client service, and a positive attitude are essential.
- Other info: Work at Gatwick Airport with a shift pattern of four days on, two days off.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you have experience leading/supervising a team?
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
This role will be based in Gatwick Airport and the successful candidate will work on the shift pattern of four days on, two days off. The shifts will consist of two early (4:00am – 1:30pm) and two late (12:00pm – 9:00pm).
Our Supervisors are role models for the TAG Heuer brand; dedicated team players with a passion for delivering excellent client service to ensure that everyone has an exceptional experience in our TAG Heuer Boutiques. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the boutique by identifying, sharing and spreading best practise; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our fantastic products.
About you
- Experience of leading / supervising a team
- People, sales and client focused
- A positive, \”can-do\” attitude
- A passion for delivering exceptional client experience
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
About us
#DontCrackUnderPressure is far more than a claim – it is a mindset. Closely connected to motor racing, values of daring pioneering spirit and boldness shape the identity of TAG Heuer watches. Its rich heritage is built on pushing boundaries and breaking rules whilst harnessing mental fortitude to overcome technology restraints and create daring watches and chronographs. Breaking watchmaking conventions, and, consequently, mastering time with unparalleled precision. TAG Heuer\’s motor racing DNA, reflects its core values of teamwork, mental strength, courage, and ambition.
At the Watches of Switzerland Group, we have partnered with TAG Heuer opening mono-brand boutiques across the UK, Ireland, and now Europe. We are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience. #J-18808-Ljbffr
Supervisor employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with TAG Heuer's brand values and heritage. Understanding their connection to motor racing and the qualities they embody will help you convey your passion for the brand during interviews.
✨Tip Number 2
Prepare examples of your leadership experience in retail settings. Be ready to discuss how you've successfully managed a team, resolved conflicts, and delivered exceptional client service in previous roles.
✨Tip Number 3
Showcase your ability to build relationships with clients. Think of specific instances where you've gone above and beyond to meet a client's needs, as this aligns perfectly with the role's focus on client experience.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt to different shift patterns. Highlight any previous experience working varied hours, especially in a fast-paced retail environment, to show you're a great fit for the role.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and supervising teams, as well as your ability to deliver exceptional client service. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for luxury retail and your understanding of the TAG Heuer brand. Mention how your values align with their mindset of 'Don't Crack Under Pressure' and provide examples of how you've gone the extra mile for clients.
Showcase Your Communication Skills: In your application, emphasise your communication skills and your ability to build relationships with clients. Consider including anecdotes that illustrate your natural flair for conversation and client engagement.
Highlight Flexibility and Teamwork: Since the role requires a flexible approach to shifts, mention your availability and willingness to work varied hours. Also, discuss your experience as a team player and how you contribute to a positive team environment.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and supervising a team. Share specific examples of how you've motivated your team, resolved conflicts, and achieved targets together.
✨Demonstrate Client-Centric Mindset
Highlight your ability to build lasting relationships with clients. Prepare anecdotes that illustrate how you've gone above and beyond to meet client needs and ensure exceptional service.
✨Exude Passion for the Brand
Research TAG Heuer and its values thoroughly. Show your enthusiasm for the brand and its products during the interview, as this will reflect your commitment to representing them confidently.
✨Prepare for Shift Work Discussion
Since the role involves a specific shift pattern, be ready to discuss your flexibility and willingness to work early and late shifts. This shows your readiness to adapt to the demands of the job.