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- Tasks: Lead a team in delivering exceptional client experiences in luxury retail.
- Company: Join Mappin & Webb, a prestigious brand with over 240 years of excellence in craftsmanship.
- Benefits: Enjoy flexible working, generous discounts, and a supportive employee assistance programme.
- Why this job: Be part of a renowned brand, develop your skills, and make lasting client connections.
- Qualifications: Experience in team leadership, a passion for client service, and a positive attitude are essential.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you have experience leading or supervising a team?
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
Due to the expansion of our Mappin & Webb Showroom in Cambridge, we are looking for a Supervisor to join our OMEGA and Breitling Showroom.
Our Supervisors are role models for the Mappin and Webb brand; dedicated team players with a passion for delivering excellent client service to ensure that everyone has an exceptional experience in Mappin and Webb Showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the boutique by identifying, sharing, and spreading best practices; developing and continually updating your product knowledge and jewellery expertise, and sharing your passion about our fantastic products.
About you
- Experience of leading or supervising a team
- People, sales, and client-focused
- A positive, \”can-do\” attitude
- A passion for delivering exceptional client experience
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials, and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. We have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer, and Breitling, plus seven e-commerce websites.
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experiences whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything we do—we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits include:
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.
Discover more about new roles, life at Watches of Switzerland Group, our people, and more here: Watches of Switzerland Group PLC: LinkedIn
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Supervisor employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the Mappin & Webb brand and its history. Understanding the legacy and values of the company will help you convey your passion for the brand during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Be ready to discuss specific situations where you motivated your team or resolved conflicts.
✨Tip Number 3
Develop your product knowledge about luxury watches and jewellery. Being able to speak confidently about the products will impress potential employers and demonstrate your commitment to the role.
✨Tip Number 4
Practice your communication skills, especially in building rapport with clients. Role-playing scenarios can help you feel more comfortable engaging with customers and showcasing your client-focused attitude.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading or supervising a team. Use specific examples that demonstrate your ability to deliver exceptional client service and meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for luxury retail and your understanding of the Mappin & Webb brand. Mention how your skills align with their values, particularly in building lasting client relationships.
Showcase Your Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've successfully engaged with clients and resolved their needs, showcasing your natural flair for conversation.
Highlight Your Team Player Attitude: Demonstrate your flexibility and willingness to go the extra mile as a team player. Share experiences where you collaborated with others to achieve common goals, which is crucial for the Supervisor role.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Brand
Familiarise yourself with Mappin & Webb's history, values, and product offerings. Being able to discuss the brand's heritage and its significance in luxury retail will show your genuine interest and commitment to representing them.
✨Emphasise Client Relationships
Prepare to discuss how you've built lasting relationships with clients in previous roles. Highlight specific instances where you went above and beyond to meet client needs, as this aligns with the company's focus on exceptional client experience.
✨Demonstrate a Positive Attitude
A 'can-do' attitude is essential for this role. Be ready to share examples of how you've approached challenges positively and how you encourage your team to maintain a similar mindset, especially in high-pressure situations.
