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For Companies At a Glance
- Tasks: Lead a sales team and ensure exceptional client experiences in luxury retail.
- Company: Join Goldsmiths, a prestigious UK jeweller with over 230 years of tradition and expertise.
- Benefits: Enjoy flexible holiday options, 24/7 health support, generous discounts, and more!
- Why this job: Be part of a dynamic team that values client relationships and personal growth in luxury retail.
- Qualifications: Experience in supervising teams and a passion for delivering outstanding client service.
- Other info: Diversity is celebrated here; your application will be reviewed anonymously.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you have experience of leading / supervising a sales team?
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
Our Supervisors are dedicated team players with a passion for delivering excellent client experience to ensure that everyone has an exceptional experience in our showrooms. Working towards personal and team targets and assisting management when required, you will play a key role in the success of the store by identifying, sharing, and spreading best practise, developing and continually updating your product knowledge and expertise and sharing your passion about our fantastic products.
About you
- Experience of supervising a team
- Service orientated with a great understanding of what excellent client experience looks like
- Always looking for an opportunity to exceed expectations and provide a memorable experience
- Exceptional communication and interpersonal skills
- Eager to learn and build on your retail and product knowledge
- Always ready to go the extra mile
About us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK\’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK\’s first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience. #J-18808-Ljbffr
Supervisor employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the luxury retail market, especially focusing on brands like Rolex and Omega. Understanding their products and values will help you connect better with potential clients and demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former employees of Goldsmiths or similar luxury retailers. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully supervised a team or improved client experiences. Being able to articulate these experiences will set you apart from other candidates.
✨Tip Number 4
Demonstrate your commitment to continuous learning by mentioning any relevant training or courses you've undertaken in retail or customer service. This shows that you're eager to grow and develop within the luxury retail sector.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and supervising a sales team. Use specific examples that demonstrate your ability to deliver excellent client experiences and exceed expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of what exceptional client service looks like. Mention how your skills align with the company's values and goals.
Highlight Relevant Skills: In your application, emphasise your exceptional communication and interpersonal skills. Provide examples of how you've built lasting relationships with clients and solved their specific needs.
Show Enthusiasm for Learning: Express your eagerness to learn and develop your product knowledge in the luxury retail sector. Mention any relevant training or experiences that demonstrate your commitment to personal and professional growth.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your experience in leading and supervising a sales team. Be prepared to share specific examples of how you've motivated your team, resolved conflicts, and achieved targets together.
✨Understand the Client Experience
Goldsmiths places a strong emphasis on exceptional client experiences. Familiarise yourself with what excellent service looks like in luxury retail and be ready to discuss how you can exceed client expectations and create memorable interactions.
✨Communicate Effectively
Exceptional communication and interpersonal skills are crucial for this role. Practice articulating your thoughts clearly and confidently, and think about how you can build rapport with clients and team members during the interview.
✨Demonstrate Your Passion for Products
Show your enthusiasm for the luxury products Goldsmiths offers. Research their product range and be prepared to discuss your knowledge and passion for jewellery and watches, as well as how you can share that with clients.
