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- Tasks: Lead a passionate team to deliver exceptional client experiences in a luxury showroom.
- Company: Join the prestigious Watches of Switzerland Group, known for excellence and innovation.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Be an inspirational leader and make a real impact in the luxury retail sector.
- Qualifications: Experience in senior retail management and a passion for client service.
- Other info: Opportunity to build a diverse, high-performing team in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
We are delighted to be seeking an experienced and highly motivated Showroom Director to join our Watches of Switzerland Showroom in Stratford. The Showroom Director will have a passion for delivering an exceptional client experience whilst achieving business objectives through developing new opportunities and relationships. A true inspirational leader, they will be able to build an excellent team who are passionate.
This role requires a collaborative leader, who will be a role model and champion for the Watches of Switzerland Group values: We do the right thing, always; we care for our communities; we treat everyone with respect; we earn trust & confidence; we advocate for our industry; and we protect our planet, ensuring these values become a way of working for the whole team, giving every client (internal and external) an excellent Client Experience.
Key Accountabilities:
- The Art of Hosting: Elevate in-store experience by consistently delivering memorable moments. Lead, model, and coach based on client feedback and elevate the client experience. Coach the team on the client journey and ensure client experience expectations are always delivered. Optimize hospitality to create unique and memorable experiences. Take action on performance and client feedback to improve the client journey.
- Commercial Excellence: Develop strong relationships with clients to drive client loyalty. Manage and motivate the team. Drive client development activities among individual team members to nurture new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
- Operational Excellence: Ensure exceptional operational support to drive sales and service. Manage an efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all Watches of Switzerland procedures.
- People Excellence: Hire and develop talent to ensure a world-class team and create a best-in-class service. Partner with your line managers to develop and execute development plans for each employee. Continuously train, coach, and provide qualitative feedback, using reward and recognition as well as performance management processes to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
About You:
- Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand.
- Experience in managing and developing a high performing team.
- Passionate about retail and delivering an exceptional client experience.
- Experience of demonstrating successful business growth.
- Proven ability to build and maintain client relationships.
- Commercially focused.
- Experience of working with a CRM system.
Showroom Director in Spalding employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Director in Spalding
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that showroom, you can chat confidently about what makes them tick and how you can contribute to their success.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Showroom Director role. Personal connections can give you a leg up!
✨Tip Number 3
Prepare for the interview by practising your answers to common questions. Think about how your past experiences align with the key accountabilities in the job description. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Showroom Director in Spalding
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for retail and client experience shine through. We want to see how you can elevate the in-store experience and create memorable moments for clients.
Be a Team Player: Highlight your experience in managing and developing high-performing teams. We’re looking for someone who can inspire and coach others, so share examples of how you've built strong relationships and motivated your team.
Demonstrate Commercial Acumen: Make sure to showcase your ability to drive business growth and client loyalty. Use specific examples from your past roles to illustrate how you've successfully managed client relationships and achieved sales targets.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Watches of Switzerland
✨Know the Brand Inside Out
Before your interview, make sure you research Watches of Switzerland thoroughly. Understand their values, mission, and what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Showroom Director, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, improved client experiences, or driven sales. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Client Experience
Since delivering an exceptional client experience is key for this role, be ready to discuss how you've enhanced customer journeys in previous positions. Share specific strategies you've implemented to build client loyalty and how you’ve used feedback to improve service.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions that show your interest in the role and the company. Ask about their approach to team development, how they measure client satisfaction, or what challenges the showroom currently faces. This shows you're not just interested in the job, but also in contributing to the company's success.
