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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional client experiences in a luxury showroom.
- Company: Join the UK's leading luxury watch specialist with a rich heritage.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and enhanced maternity pay.
- Why this job: Be part of a prestigious brand and create memorable client interactions.
- Qualifications: Experience in retail management and a passion for luxury brands.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Position Overview
The new Showroom Managers will lead a team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand. The showroom will have extensive Sales and After‑Sales areas, including an accredited service centre and a space dedicated to Rolex Certified Pre‑owned.
Key Accountabilities
- Establish a client‑centric strategy, to ensure the highest level of customer experience is executed at all times.
- Coaching and support the team, ensuring client experience expectations are always being delivered.
- Optimise hospitality, to create unique and memorable client interactions.
- Develop strong and meaningful relationships with clients.
- Manage, support and motivate the team.
- Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
- Identify efficiencies and enhance best practices.
- Ensure compliance with all Watches of Switzerland and Rolex procedures.
- Collaborate with the senior management team to recruit, retain and develop talent.
- Execute development plans for each employee within your team.
- Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.
Role Requirements/Attributes
- Significant experience in a Senior Retail Management role - ideally within a premium/luxury brand.
- Experience in managing and developing a high performing team.
- Passionate about retail and delivering an exceptional client experience.
- Proven ability to build and maintain client relationships.
- Commercially focused.
- Experience of working with a CRM system.
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on‑hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger‑LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e‑commerce websites!
Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Some of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Rolex Showroom Manager employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rolex Showroom Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, especially those who might know someone at Watches of Switzerland. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you get the chance, visit one of their showrooms. Engage with the staff, soak in the atmosphere, and demonstrate your passion for the brand. It’s all about making a memorable impression!
✨Tip Number 3
Prepare for the interview by diving deep into the brand's values and client experience philosophy. Be ready to share how you can enhance their already stellar service and lead a team to greatness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Watches of Switzerland family.
We think you need these skills to ace Rolex Showroom Manager
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for luxury retail shine through! We want to see how passionate you are about delivering exceptional client experiences and how that aligns with our brand values.
Highlight Your Team Leadership Skills: Make sure to showcase your experience in managing and developing high-performing teams. We’re all about collaboration and motivation, so share examples of how you've coached your team to success!
Client-Centric Approach is Key: Emphasise your ability to build and maintain strong client relationships. We’re looking for someone who can create memorable interactions, so include any relevant experiences that demonstrate your client-centric strategy.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Watches of Switzerland
✨Know Your Brand Inside Out
Before stepping into the interview, make sure you’re well-versed in Rolex's history, values, and product range. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Demonstrate Client-Centric Thinking
Prepare examples of how you've previously created exceptional client experiences. Think about specific situations where you went above and beyond to meet a client's needs, as this aligns perfectly with the role's focus on client relationships.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing and developing high-performing teams. Share stories that highlight your coaching style and how you motivate others, as this is crucial for the Showroom Manager position.
✨Engage with Questions
Prepare thoughtful questions to ask your interviewers about their expectations for the role and the team dynamics. This shows your interest in the position and helps you gauge if it’s the right fit for you.
