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- Tasks: Lead a passionate team to deliver exceptional client experiences in a luxury showroom.
- Company: Join the UK's leading luxury watch specialist with a vibrant culture.
- Benefits: Enjoy generous discounts, wellness tools, and a supportive work environment.
- Why this job: Be an inspirational leader and make a real impact in the luxury retail space.
- Qualifications: Experience in senior retail management and a passion for client service.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are delighted to be seeking an experienced and highly motivated Showroom Director to join our Watches of Switzerland Showroom in Stratford. The Showroom Director will have a passion for delivering an exceptional client experience whilst achieving business objectives through developing new opportunities and relationships. A true inspirational leader, they will be able to build an excellent team who are passionate.
This role requires a collaborative leader, who will be a role model and champion for the Watches of Switzerland Group values: We do the right thing, always; we care for our communities; we treat everyone with respect; we earn trust & confidence; we advocate for our industry; and we protect our planet and ensure they become a way of working for the whole team giving every client (internal and external) an excellent Client Experience.
Key Accountabilities- The Art of Hosting
- Elevate in-store experience by consistently delivering memorable moments.
- Lead, model, and coach based on client feedback and elevate the client experience.
- Coaching the team on the client journey and ensuring client experience expectations are being always delivered.
- Optimize hospitality to create unique and memorable experiences.
- Take action on performance and client feedback to improve the client journey.
- Commercial Excellence
- Develop strong relationships with clients to drive client loyalty.
- Manage and motivate the team.
- Drive client development activities among individual team members to nurture new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
- Operational Excellence
- Ensure exceptional operational support to drive sales and service.
- Manage an efficient back of house and ensure consistency with established operational procedures.
- Identify and execute efficiencies and best practices.
- Ensure compliance with all Watches of Switzerland procedures.
- People Excellence
- Hire and develop talent to ensure a world-class team and create a best-in-class service.
- Partnering with your line managers to develop and execute development plans for each employee.
- Continuously train, coach, and provide qualitative feedback, using reward and recognition as well as performance management process to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
- Significant experience in a Senior Retail Management role - ideally within a premium/luxury brand.
- Experience in managing and developing a high performing team.
- Passionate about retail and delivering an exceptional client experience.
- Experience of demonstrating successful business growth.
- Proven ability to build and maintain client relationships.
- Commercially focussed.
- Experience of working with a CRM system.
Did you know we’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States? We’re the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Showroom Director in London employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Director in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at Watches of Switzerland. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with someone from Watches of Switzerland, share your love for luxury watches and exceptional client experiences. Let them see your enthusiasm – it’s contagious!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to retail management. Think about how you would elevate the client experience or handle team dynamics. We want to see your leadership skills shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Watches of Switzerland family. Let’s make it happen!
We think you need these skills to ace Showroom Director in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional client experiences shine through. We want to see how you can elevate the in-store experience and create memorable moments for our clients.
Highlight Your Leadership Skills: As a Showroom Director, you'll be leading a team, so make sure to showcase your leadership experience. Share examples of how you've developed high-performing teams and fostered a collaborative environment.
Demonstrate Commercial Acumen: We’re looking for someone who understands the retail landscape. In your application, mention any successful business growth you've achieved and how you've built strong client relationships that drive loyalty.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Watches of Switzerland
✨Know the Brand Inside Out
Before your interview, dive deep into the Watches of Switzerland brand. Understand their values, mission, and the luxury watch market. This knowledge will help you connect your experience with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As a Showroom Director, you'll need to inspire and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing talent. Highlight your approach to building relationships and fostering a positive team culture.
✨Client Experience is Key
Be ready to discuss how you’ve enhanced client experiences in previous roles. Share specific instances where you’ve turned feedback into actionable improvements. This will demonstrate your commitment to delivering exceptional service, which is crucial for this position.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their strategies for client loyalty or how they measure success in the showroom. This shows your interest in the role and helps you assess if the company aligns with your values.
