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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional client experiences in a luxury showroom.
- Company: Join the UK's leading luxury watch specialist with a rich heritage.
- Benefits: Enjoy generous discounts, wellbeing tools, and a birthday off!
- Why this job: Be part of a prestigious brand and create memorable client interactions.
- Qualifications: Experience in retail management and a passion for luxury brands.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The new Showroom Managers will lead a team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand. The showroom will have extensive Sales and AfterâSales areas, including an accredited service centre and a space dedicated to Rolex Certified Preâowned.
Key Accountabilities
- Establish a clientâcentric strategy, to ensure the highest level of customer experience is executed at all times.
- Coaching and support the team, ensuring client experience expectations are always being delivered.
- Optimise hospitality, to create unique and memorable client interactions.
- Develop strong and meaningful relationships with clients.
- Manage, support and motivate the team.
- Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
- Identify efficiencies and enhance best practices.
- Ensure compliance with all Watches of Switzerland and Rolex procedures.
- Collaborate with the senior management team to recruit, retain and develop talent.
- Execute development plans for each employee within your team.
- Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.
Role Requirements/Attributes
- Significant experience in a Senior Retail Management role - ideally within a premium/luxury brand.
- Experience in managing and developing a high performing team.
- Passionate about retail and delivering an exceptional client experience.
- Proven ability to build and maintain client relationships.
- Commercially focused.
- Experience of working with a CRM system.
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary.
Our experts are onâhand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, JaegerâLeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSEâ250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated monoâbrand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven eâcommerce websites!
Our success is based on strong, longâstanding partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leadingâedge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Some of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Rolex Showroom Manager in London employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Rolex Showroom Manager in London
â¨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Rolex's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients on a deeper level.
â¨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might just land you that interview!
â¨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams and enhanced customer experiences in previous roles. We want to see your passion for retail shine through!
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Watches of Switzerland.
We think you need these skills to ace Rolex Showroom Manager in London
Some tips for your application đŤĄ
Show Your Passion for Luxury Retail: When you're writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with our commitment to delivering exceptional client experiences. Share specific examples that highlight your passion and expertise in this area.
Tailor Your Application: Make sure to customise your application for the Showroom Manager role. Highlight your senior retail management experience and how it relates to leading a high-performing team. We appreciate candidates who take the time to connect their skills with what weâre looking for!
Emphasise Team Leadership Skills: Since this role involves coaching and motivating a team, be sure to showcase your leadership abilities. Talk about how you've developed talent in previous roles and how you plan to create a welcoming environment in our boutique. We love to see strong leaders!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows us youâre serious about joining our team at Watches of Switzerland!
How to prepare for a job interview at Watches of Switzerland
â¨Know Your Brand Inside Out
Before stepping into the interview, make sure youâre well-versed in Rolex's history, values, and product offerings. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
â¨Demonstrate Client-Centric Thinking
Prepare examples of how you've previously enhanced customer experiences in a retail setting. Think about specific strategies youâve implemented to build strong client relationships and how you can bring that expertise to the role.
â¨Showcase Your Leadership Skills
Be ready to discuss your experience in managing and developing teams. Share stories that highlight your coaching abilities and how youâve motivated your team to achieve exceptional results, especially in a luxury retail environment.
â¨Engage with Role-Specific Scenarios
Anticipate situational questions related to sales and after-sales processes. Prepare to discuss how you would handle various scenarios, such as resolving client complaints or optimising team performance on the sales floor.
